Top 29 IT asset management software for 2024

In today's digital age, businesses are increasingly relying on IT asset management to operate effectively. With the rise of remote work and cloud computing, manually managing IT assets is no longer an option. It is crucial for businesses to effectively manage their IT assets, reduce costs, and improve efficiency.

One fundamental way businesses can do this is by using IT asset management software. These tools allow companies to track and manage their IT assets remotely, including hardware and software assets, contracts, and warranties. Efficient asset management tools provide real-time visibility into asset usage and performance and can be customized to meet the needs of any business. 

In this article, we will examine the most common features to look for in IT asset management software and the best 25 solutions available on the market.

Key features to look for in remote IT asset management software

Modern IT asset management offers advanced cloud-based solutions that help IT teams oversee their organizational assets throughout their entire lifecycle. This type of software often includes automatic detection and data collection features that help organizations easily track and manage workstations, servers, routers, switches, and other digital assets.

If you are looking to streamline your IT operations, here are some of the must-have IT asset management software features that you should look for in asset management providers:

Inventory management

IT asset management software should be able to provide information about all the IT assets within your organization, such as laptops, desktops, mobile devices, routers, and more. That means keeping track of all the IT assets in your company, including their status, location, and health. Hardware and software inventory management enables your IT admins to ensure that physical and digital assets are used effectively. 

Asset tracking and monitoring

The basic features of asset management software are to provide real-time tracking and monitoring of hardware and software to detect and fix problems before they become major. These capabilities enable admins to identify and address issues quickly, reducing downtime and improving productivity.

Reporting

Good asset management software should generate detailed reports on asset usage, performance, device status, current location, costs, and other critical data. This feature enables your IT admin to capture asset data in a single place, tracking performance and identifying areas for improvement.

Integration

The best asset and desktop management software options integrate with other systems and applications, enabling your IT teams to have all asset data in a single place and seamlessly adapt to your current tech stack. This can improve the efficiency of your IT operations by eliminating the need to switch accounts every time you need to gather asset data.

Our picks for the top 10 asset management software to use in 2024

Here's our shortlist of the best asset management software solutions based on our research:

1. GroWrk
2. ServiceNow
3. Asset Panda
4. ManageEngine AssetExplorer
5. SolarWinds Service Desk
6. SysAid
7. InvGate Insight
8. BMC Helix/Track-It!
9. Ivanti Neurons
10. Pulseway

Best 25 overall IT asset management tools for 2024

We've compiled a list of the best 25 asset management software options out there to help IT folks identify the solutions that best meet their needs so they can enhance IT operations and become more efficient. In this selection, we consider the main features, pros, and cons based on online customer reviews. If you are interested in free IT asset management software, we also have a list for that. 

GroWrk

GroWrk is an all-in-one asset management software that automates common IT processes for globally distributed teams. The GroWrk platform makes it easy to procure, deploy, and manage IT equipment in over 150 countries. All of this happens through a centralized dashboard, enabling companies to manage every device, no matter where it's located.

GroWrk is one of the best asset management software solutions out there as it covers the entire asset life cycle from procurement to disposal. Services include equipment procurement and delivery, device storage, imaging and MDM enrollment, and device retrievals when an employee leaves the organization.

Key features:

• IT onboarding
• Equipment lifecycle management 
• Asset tracking software
• Integrations with HR and IT systems
• Asset depreciation tracker
• 24/7/365 AI-powered IT support
• Equipment maintenance and swaps
• Device retrievals

Pricing:

If you're interested in GroWrk, book a demo call to learn how the platform works and receive a solution tailored to your remote team's needs.

Pros

• Streamlined IT processes: GroWrk automates common IT processes, such as equipment procurement, deployment, and management, saving time and effort for globally distributed teams.
• Global reach: With services available in over 150 countries, GroWrk ensures that companies can effectively manage IT equipment regardless of the location of their remote teams.
• Centralized dashboard: The centralized dashboard provides a convenient and organized platform for managing all devices, allowing companies to track assets easily, access AI-powered IT support, and integrate with HR and IT systems.
• Risk-free deliveries: GroWrk offers secure and risk-free device deliveries, ensuring that equipment reaches its intended destination safely and efficiently.
  
  

ServiceNow

ServiceNow is an IT asset management solution that provides a range of features to help businesses manage the lifecycle of their IT assets. With features like procurement automation workflows or license compliance analysis, ServiceNow ensures maximum efficiency at all asset lifecycle stages.

Key features

• Enterprise asset management
• Hardware asset management
• Software asset management
• Cloud insights
• IT asset offboarding
• SaaS license management

Pricing

To evaluate each company’s needs, ServiceNow provides custom quotes that include detailed evaluations and scalable packages.

Pros

• Customization capabilities: ServiceNow offers customization options, including creating multiple dashboards, customized chat integration, and workflow customization. Users can also customize reports to meet their specific needs.

• Efficient support: ServiceNow simplifies help desk management, allowing technicians to work efficiently and effectively in resolving issues.

• Seamless integration: ServiceNow can integrate third-party applications through built-in plugins. Users report seamless integration with other tools, such as Slack, which provides effective notifications, enhancing team collaboration and communication.

• AI-powered platform: ServiceNow leverages AI to enhance its capabilities, providing organizations with relevant information to make smarter decisions and improve their processes.

Cons

• Steep learning curve: ServiceNow has a steep learning curve, making it challenging for users to navigate and find the specific features they need. Exploring and discovering functionalities may require additional time and effort.

• Complex platform: ServiceNow's extensive range of product areas can make navigation challenging, particularly in the regions that are not frequently accessed. Users may find it difficult to locate specific features or functionalities.

Asset Panda

Asset Panda is a cloud-based asset management platform that helps businesses track and manage assets, from computers to construction materials. Its customizable software adapts to unique workflows and naming conventions, providing a flexible, user-friendly solution. Asset Panda allows unlimited users to update records from anywhere via web or mobile app and integrates with various systems for a unified asset management source. Detailed reporting and interactive dashboards enable businesses to measure asset lifecycles and optimize usage.

Key features

• Asset check-in/check-out
• Customization for unique workflows
• Asset location tracking
• Integration with other systems
• Barcode scanning via mobile app
• Detailed reporting and interactive dashboards

Pricing

Asset Panda does not provide specific pricing information publicly. Interested customers should contact Asset Panda directly for a quote. Discounts are available for multi-year, educational, and non-profit clients.

Pros

• Free mobile applications: Asset Panda offers free Android and iOS applications with barcode scanning, enhancing mobility and ease of use for managing assets.

• Highly customizable: The software supports images, videos, voice recordings, and custom fields, allowing businesses to tailor the system to their specific needs.

• Cost-effective: Despite its robust features, Asset Panda offers a low annual price, making it an attractive option for many organizations.

Cons

• Limited network discovery: Asset Panda lacks network discovery capabilities, which can be a drawback for tracking network devices.

• No remote access: Asset Panda does not provide remote access to machines, limiting its utility for IT managers needing direct control over devices.

• Complex customization: The extensive customization options that Asset Panda offers can be complex and time-consuming, potentially deterring organizations with limited resources or expertise.

ManageEngine Asset Explorer

ManageEngine Asset Explorer is an IT Asset Management software that helps companies manage assets in their network at all stages in the lifecycle. The capabilities of this asset management solution extend to software and hardware asset management, software license compliance, and tracking purchase orders. 

Key features

• Inventory management
• Software license and asset management
• Purchase order management
• Life cycle management
• Asset tracking software
• Configuration management database

Pricing

Asset Explorer is available as a free edition, a 30-day trial, and a professional version. It also offers a subscription model that starts at $95 for 5 computers and 5 users.

Pros

• Comprehensive toolset: ManageEngine offers a feature-rich toolkit, making it a reliable choice for managing software and hardware assets. The software provides comprehensive asset management features, like inventory management, software license management, software asset management, purchase order management, asset lifecycle management, and asset tracking.

• Easy setup: ManageEngine boasts an easy setup process, allowing users to quickly start and deploy the software without significant delays or complications. Plus, the service is available in 31 languages, making it accessible and suitable for global businesses.

• Reasonably priced: Manage Engine's pricing is competitive and offers good value for its features and functionalities, making it an attractive option for businesses seeking cost-effective IT asset management solutions.

• Familiar user interface: The user interface of Asset Explorer follows a familiar Windows-style design, ensuring ease of use for users with existing Windows-based knowledge and experience.

Cons

• Free plan is limited: The free plan provided by ManageEngine has certain limitations, which may restrict access to advanced features and capabilities. This limitation could be a drawback for businesses relying heavily on the free plan or with budget constraints.

• Expensive for small businesses with limited IT staff: ManageEngine's pricing structure may be expensive for small businesses with limited IT staff and financial resources, potentially making it less accessible for these organizations.

• No location tracking: Asset Explorer lacks location tracking functionality, which can be crucial for businesses with distributed or mobile assets. 

SolarWinds Service Desk

SolarWinds Service Desk is a comprehensive cloud-based IT service management (ITSM) and asset management software solution designed to streamline service delivery and enhance employee service experiences. It integrates IT asset management (ITAM) with service management to offer a unified platform that supports ease of use, asset lifecycle management, and software licenses and contracts management. This asset management tool leverages automation, artificial intelligence, and machine learning to provide a cutting-edge, scalable solution for businesses of all sizes.

Key features

• Asset lifecycle management and tracking
• License and contract management
• Integrated help desk with a centralized ticket system
• Automation of routine tasks
• Detailed dashboards and customizable views
• Mobile app for on-the-go management

Pricing

SolarWinds Service Desk offers three pricing editions ranging from $39 to $99 per user per month. A free trial is available for users to explore the platform's features before committing to a plan.

Pros

• Comprehensive toolset: SolarWinds Service Desk combines ITAM and ITSM functionalities, providing a robust solution for managing IT assets, service requests, and incidents.

• Ease of use: The platform is designed to maximize user experience with an easy-to-use interface and extensive customer support.

• Scalable pricing: With multiple pricing editions, SolarWinds Service Desk can accommodate the needs and budgets of various organizations.

• Mobile accessibility: The mobile app allows IT managers and support staff to manage assets and service requests on the go.

Cons

• Cluttered user interface: Some users find the interface overwhelming and difficult to navigate effectively.

• Limited customization: The platform offers limited options for customizing notifications, forms, and workflows.

• Integration challenges: Integrating SolarWinds Service Desk with other tools and services can be complex and may require additional consulting services.

SysAid

SysAid uses automation to provide a service desk solution with built-in IT asset management. This asset management system allows businesses to track their IT assets across multiple locations and provides real-time asset performance and usage visibility. All asset data is available within each ticket to eliminate the complexities of ticket management, driving quicker ticket resolution.

Key features

• Ticket management
• Self-service portal
• Knowledge base
• Remote control
• Asset management
• Reporting and analytics

Pricing
Pricing is available upon request through their website.

Pros

• Flexible configuration: SysAid offers flexibility in configuring the solution to meet specific needs. The software allows for customization based on requirements, and the vendor assists in configuration if needed. However, some users have expressed finding the configuration options tricky.

• User-friendly interface: Users find SysAid's interface simple, intuitive, and easy to navigate. The tool also provides advanced reports and reminders.

• Simplified ticket management: Users highlight the convenience of SysAid in creating, assigning, and concluding tickets. Clients appreciate the ability to create tickets and track their progress, reducing the need for phone calls or emails. Customer support is also commended for being helpful, even for free version users.

Cons

• Lengthy setup: SysAid requires a few hours of initial setup time and web server configuration. Users also mention the need to provide clients with a tutorial on using the software. However, the software is easy to use once the initial setup is completed.

• Mobile user experience: Some users report they avoid using the mobile version whenever possible because of the complicated UI and UX.

InvGate Insight

InvGate Insight is IT asset management software that provides real-time visibility into hardware, software, and fixed assets and detailed reports on usage and performance. It allows businesses to track their IT assets across different locations and provides comprehensive inventory management, license management, and asset monitoring capabilities.

Key features

• Software and hardware inventory
• Automation
• CMDB
• IT security compliance
• Asset Monitoring
• Software Metering
• Remote desktop
• IT financials
• Dashboards and reports

Pricing

Specific pricing details are available upon request on their website.

Pros

• Ease of use: Users find InvGate Insight easy to use and appreciate the accessibility it provides to standard asset information. The software offers a favorable cost-to-benefit ratio.

• Self-service portal: The self-service portal is highlighted as a positive feature, providing users with a streamlined experience and enabling them to find information and solutions independently.

• Streamlined IT support: InvGate Insight streamlines IT support processes, allowing for efficient management and resolution of support tickets.

Cons

• Complicated implementation: Some users experienced challenges with the support provided during the implementation process. However, the software performed well once the initial implementation hurdles were overcome.

BMC Helix Discovery

BMC Helix Discovery is a cloud-native, SaaS-based IT asset discovery and management platform providing complete IT asset visibility. This asset management system covers hardware, software, and service dependencies across multi-cloud, hybrid, and on-premises environments. With BMC Helix Discovery, businesses can also access dynamic service modeling to detect anomalies quickly.

Key features

• Agentless discovery
• Dynamic service modeling
• Security and compliance
• Continuous content updates

Pricing:
Pricing information can be obtained by contacting BMC directly.

Pros

• User-friendly and easy configuration: BMC Helix Discovery has received positive feedback regarding its seamless integration, easy configuration, and user-friendly interface. Users find this tool easy to customize according to their business needs. 

• Efficient asset discovery: Users report that BMC Helix Discovery can swiftly discover and retrieve all relevant information about servers, IPs, and other related details. Users have also praised their data models, wich help in reducing visual clutter.

Cons

• Cost: The pricing of BMC Helix Discovery has been a common point of criticism, as users have found it expensive compared to other competitors in the market.

• Limited storage capacity: Some users have expressed concerns about the limited disk storage capacity provided by BMC Helix Discovery, especially for enterprises dealing with large volumes of data.

• Complicated integrations: Users have reported difficulty integrating BMC Helix Discovery with other BMC tools and third-party platforms, including social networking platforms like Facebook.

Ivanti Neurons

Ivanti Neurons for ITAM is a comprehensive asset management software designed for medium-to-large organizations, providing a complete view of IT assets, including client, server, virtual, and cloud assets. It instantly detects new or unknown devices joining your network and offers real-time visibility, making it easier to connect with multiple data sources. Despite its robust features, some users find the solution complex to configure and use.

Key features:

• Remote asset management and barcode scanning
• Lifecycle tracking from procurement to retirement
• Software licenses and contract management
• Real-time asset tracking and discovery
• Customizable workflows and preset processes

Pricing:

Ivanti Neurons offers both on-premises and cloud solutions with perpetual or subscription-based licensing models. Pricing details are available upon request from Ivanti.

Pros

• Mobile and desktop workspaces: Ivanti Neurons provides flexibility with workspaces accessible on both mobile devices and desktop computers.

• Comprehensive asset tracking: The software offers extensive features for tracking hardware assets, software licenses, and the entire asset lifecycle.

• Robust tech support options: Ivanti Neurons includes multiple support methods, ensuring users can get help when needed.

Cons

• Hardware-heavy setup: The installation process requires significant hardware resources, which can be a barrier for some organizations.

• Limited 24/7 support: Round-the-clock phone support is only available on some plans, which might not suit all users.

• No cloud-hosted option: The lack of a cloud-hosted version limits accessibility and scalability for some businesses.

Pulseway

Pulseway is a versatile IT management platform designed to help businesses remotely manage their IT infrastructure from any location. It offers features such as device discovery, real-time monitoring, and patch management. A standout feature is its native remote control, which allows IT teams to access any computer and chat with users in real time, making it ideal for businesses with remote workers.

Key features

• Device discovery and real-time monitoring
• Native remote control for seamless access
• Automation with visual workflow editor
• Built-in scripts for automating tasks

Pricing

Pulseway starts at $22/month for 20 devices and offers a 14-day free trial.

Pros

• Native remote control: Pulseway's built-in remote control feature allows IT teams to seamlessly access any computer and chat with users in real time, making it ideal for managing remote workers.

• Comprehensive patch management: The platform automates the discovery and application of OS and third-party application patches, ensuring devices are secure and up-to-date.

• Customizable alerts: Users can easily set up alerts based on specific events, helping to quickly identify and resolve issues.

• Powerful mobile app: Pulseway's app for iOS and Android provides full functionality, allowing IT administrators to manage and monitor systems from anywhere.

Cons

• Limited third-party integrations: Pulseway has fewer integrations than other IT management solutions, which can restrict its compatibility with different tools.

• Less extensive reporting capabilities: The reporting features are less comprehensive than other solutions, potentially limiting detailed analysis and insights.

• Costly pricing model: The three-year contract, onboarding fee, and expensive add-ons can make Pulseway less budget-friendly for some organizations.

Flexera One

Flexera One is a robust SaaS-based IT asset management tool designed for large organizations with mature ITAM processes. The platform focuses on reducing costs, mitigating risks, and maximizing technology investments by providing comprehensive management of software, hardware, client, server, virtual, and cloud assets. Flexera One stands out because it offers data-driven insights, automated lifecycle management, and a vast entitlement library for effective software contract management.

Key features

• SaaS management
• Extensive entitlement library for effective licensing positions (ELP)
• Automated software request and reclamation
• Data-driven contract management
• IT asset lifecycle management
• Comprehensive software asset management

Pricing

Flexera One offers pricing on request, with options tailored to the needs of large organizations. Contact Flexera One for detailed pricing information.

Pros

• Data-driven insights: Provides comprehensive contract management, enabling better decision-making.

• Automated lifecycle management: Streamlines the entire IT asset lifecycle from procurement to retirement.

• Extensive software asset management: Optimizes software licenses from on-premises to the cloud, reducing costs and ensuring compliance.

Cons

• Complex setup: Initial setup can be challenging and time-consuming, requiring expertise.

• Slow product development: Users have reported slow updates and feature rollouts.

• High cost for SMBs: The solution may not be cost-efficient for small to midsize businesses due to its pricing structure and resource requirements.

Atera

Atera offers a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform for IT professionals and managed service providers (MSPs). With Atera, IT professionals can access remote monitoring and management, remote access, helpdesk, billing, and reporting in one place. 

Atera allows you to monitor all your devices from a single dashboard while automating tasks such as patch management or system update deployment across multiple platforms like Windows or macOS systems at once. 

Key features

• Remote monitoring and managing
• Professional services automation
• Remote access
• Patch management
• Helpdesk
• Network discovery
• Integrations

Pricing

Atera’s pricing plans are available for IT departments and managed service providers. Pricing for IT departments starts at $149/mo per technician, and pricing for MSPs starts at $99/mo per technician.

Pros

• Cost-effective: Atera is praised for being cost-effective while offering rapid development of new features. They provide a per-technician option that small and medium-sized companies can use for better cost control.

• User-friendly: Users appreciate the intuitive nature of Atera and how it continually evolves. The software's user-friendly interface makes it easy to navigate, and its constant updates and improvements ensure that it stays up-to-date with industry demands.

• Easy inventory and integrations: Atera's basic inventory management and application service pack installation are straightforward and user-friendly. Users appreciate the ability to integrate with various support products, including multiple antivirus and endpoint security tools, enhancing their overall IT management capabilities.

Cons

• Customization limitations: Users may find Atera's customization options slightly limited compared to other platforms, despite the various features offered.

• Learning curve for the interface: While the interface is typically easy to navigate, individuals who are new to it may require some time to become accustomed to it and grasp all of its features.

Snipe-IT

Snipe-IT is an open-source IT asset management software that provides comprehensive inventory management, software license compliance, and asset tracking capabilities. It allows businesses to track their IT assets across various locations and provides real-time asset performance and usage visibility.

Key features

• Admin dashboard
• Asset management
• Manage software licenses
• Integrations

Pricing
Snipe-IT provides a free subscription, but users who need more features can choose from various payment plans.

Pros

• Effective IT asset management: Snipe-IT enables users to efficiently track and maintain their IT assets and resources, especially for small businesses.

• Easy to use: Users find Snipe-IT user-friendly, stable, and accurate in its asset tracking and calculation functionalities.

• Strong product support: According to user reviews, snipe-IT offers excellent customer support, ensuring users receive timely assistance.

• Customizability and usability: Snipe-IT is highly customizable, allowing users to tailor the software to their needs. It has been praised for its good usability and performance.

Cons

• Software may have bugs: As with any open-source software, Snipe-IT may have some quirks and bugs that users may encounter during usage.

• Varied feature development: Some features in Snipe-IT are well-developed and robust, such as consumable tracking and re-ordering, while others may be underdeveloped or lacking certain functionalities, like the ability to specify asset locations manually.

• Difficult upgrade process: Upgrading Snipe-IT to newer versions can be tedious, although recent major version changes aim to simplify this.

• IT knowledge required: Like many open-source projects, installing and maintaining Snipe-IT as a self-hosted application requires some IT knowledge. This requirement may not apply to users opting for paid hosting options.

N-central RMM

N-central is a remote monitoring and management solution by N-able that gives businesses the power to automate, monitor, manage, and secure all their environments at scale. This software can help you monitor and manage everything in your network, including all devices and operating systems, regardless of whether they're on-premises or in the cloud.

Key features

• Network & device management
• Patch management 
• Automation
• Layered security
• Integrations

Pricing

N-central offers a free trial and tailored solutions based on specific company needs.

Pros

• Comprehensive network management: N-central provides businesses with a powerful solution to automate, monitor, and  manage their network. This comprehensive approach enables efficient management of diverse IT environments.

• Patch management: With built-in patch management capabilities, N-central helps businesses stay up-to-date with software updates and security patches, reducing vulnerabilities and ensuring the network's overall security.

• Automation capabilities: N-central offers automation features that streamline repetitive tasks, saving time and effort for IT teams. This automation helps improve efficiency and allows IT professionals to focus on more strategic initiatives.

Cons

• Complexity for businesses: N-central may have a steeper learning curve and be more complex to implement and manage, which could be challenging for companies with limited IT resources or expertise.

• Cost: The pricing for N-central may be higher compared to other remote monitoring and management solutions, making it less affordable for smaller organizations with budget constraints.

• Overwhelming for simple networks: Businesses with relatively simple network setups may find N-central to be overkill, as some of its advanced features and capabilities may not be necessary or utilized to their full potential.

• Potential integration challenges: While N-central offers integrations with other systems, there may be instances where compatibility issues or limitations arise when trying to integrate with specific third-party tools or custom-built systems.

Freshservice

Freshservice provides robust service desk automation features designed to help organizations streamline their processes. Key functionalities include automatic ticket creation, SLA management with real-time notifications of potential breaches, and integration with third-party tools.

Key features

• Asset normalization 
• Automated discovery
• Integrated CMDB
• SaaS management
• Lifecycle management
• Contract management

Pricing

Pricing plans start at $19/agent/month and can adapt to different business needs.

Pros

• Intuitive user interface: Freshservice has an intuitive user interface that makes it easy for users to navigate and utilize its features effectively. This user-friendly design enhances the overall user experience and reduces the learning curve for new users.

• Comprehensive asset management: This service offers a range of asset management features, allowing businesses to track and manage their IT assets efficiently. This includes inventory management, contract management, and asset lifecycle management.

• Integrated IT service management: Freshservice combines IT asset management with IT service management capabilities, providing a unified platform for managing IT operations. This integration streamlines workflows, improves collaboration, and enhances overall efficiency.

• Self-service portals: Freshservice provides self-service portals that empower end-users to submit requests, access knowledge bases, and track their tickets. This self-service functionality reduces the dependency on IT teams, improves user satisfaction, and increases productivity.

Cons

• Limited customization options: Freshservice's asset register and reporting system have limited customization options. Users cannot add fields to the default set of fields or integrate with external asset databases or preferred problem trackers. This lack of flexibility can be restrictive for businesses that rely on existing systems.

• Limitations in license verification: Users have expressed that the software agent Freshservice uses to collect installation data lacks the ability to verify the validity of licenses used. This limitation can lead to inaccurate license tracking and compliance management.

• Limited reporting capabilities: Freshservice offers up to 20 different reports, but users have expressed dissatisfaction with the fact that they are not significantly customizable.

Hofy

Hofy is an IT asset management platform that focuses on deploying and retrieving hardware for businesses. It integrates with major device management platforms like Apple Business Manager, which is beneficial for companies with distributed teams. Hofy offers dedicated support representatives and regular check-ins.

Key features

• Pre-configured devices
• Dedicated account management
• Global logistics network

Pricing
Contact Hofy for current pricing information.

Pros

• Customer support: Provides dedicated support reps.
• Integration capabilities: Integrates with Apple Business Manager and other major platforms.
• Delivery guarantee: Claims delivery within 10 days or less.

Cons

• High pricing: Often considered expensive, a major concern for many users.
• Limited product selection: The current product range may be insufficient for some users' needs.
• MDM solution: The Mobile Device Management (MDM) solution is less robust than other vendors.
• Limited customization: Less flexibility compared to competitors

WorkWize

WorkWize is an IT asset management service designed to enhance team efficiency through various productivity tools, task management features, and collaboration capabilities. While it offers some valuable features, it has received mixed reviews, particularly regarding customer support and platform performance.

Key features

• Automated workflows
• Unified platform
• Integration capabilities

Pricing

Contact WorkWize for current pricing information.

Pros

• Productivity enhancement: Effective tools for managing tasks and setting goals.
• Team collaboration: Strong features that facilitate team cooperation and efficiency.
• Comprehensive management: Handles procurement, deployment, management, retrieval, and disposal of IT assets.

Cons

• Customer support issues: Complaints about virtually non-existent customer support, which frustrates users when they encounter issues.
• Performance issues: Users have reported slow loading times, which affects the efficiency and reliability of the platform.
• Global reach: Workwize, due to its relative emergence in the IT Asset Management space, still lacks the ability to service companies with globally distributed teams outside Europe and the United States.
  
  

Firstbase

Firstbase is an IT asset management platform designed to simplify hardware deployment and retrieval for remote-first companies. It helps automate parts of IT asset lifecycle management, providing connections with vendors globally for storing and managing assets. While Firstbase offers several useful features, it also has some limitations that may affect its suitability for certain businesses.

Key features

• Hardware deployment and retrieval
• Employee experience
• Physical operations

Pricing

Contact Firstbase for current pricing information.

Pros

• User-friendly: Easy to use for hardware deployment and retrieval.
• Customer service: Quick response times and effective support.
• Integration: Works with MDM, HRIS, and ITSM systems.

Cons

• Limited customization: Users expressed a desire for the ability to select individual assets for deployment rather than pulling from a general pool of inventory. They also want to specify serial numbers or conditions for items.
• Basic portal functionality: The portal is described as barebones, lacking detailed audit logging and advanced view filtering. Users want more detailed results of assets by type and location.
• Security: Less emphasis on advanced security features compared to competitors
• Global reach: Firstbase's platform mainly focuses on the United States and struggles to deliver its services to other regions.

Allwhere

Allwhere is an IT asset management platform designed to provide transparency, efficient logistics, and user empowerment. It supports remote and distributed teams by managing hardware in stock, in transit, and procured by employees. While Allwhere offers several strengths, it also faces some challenges as it grows.

Key features

• Comprehensive visibility
• Real-time communication
• Logistics management
• Self-service portal

Pricing

Contact Allwhere for current pricing information.

Pros

• Transparency: Clear visibility into hardware status.
• User autonomy: Self-service options enhance user control in equipment selection.
• Customer support: Offers responsive support, though not consistently reliable.

Cons

• UI/UX challenges: Navigation issues and lack of UX testing can make the portal difficult to use.
• Resource limitations: The company still lacks a robust logistics network which results in occasional delays for device deployments and retrievals.
• Growing pains: Struggles with maintaining service standards amid expansion, causing frustration among users.
• Global reach: Allwhere mostly focuses on North American markets and doesn't have the capabilities to service teams based in regions like APAC.

Honorable mentions

EZOfficeInventory

EZOfficeInventory is a comprehensive enterprise asset management software designed to streamline the lifecycle of physical assets. This asset management suite allows users to create POs, schedule services, manage vendors, and generate custom reports. The app supports RFID, Barcode, and QR Code scanning for seamless fixed asset management and integrates with Zendesk and Jira.

Main features

• Asset tracking software with RFID, Barcode, and QR Code scan
• Location and maintenance histories
• PO creation and vendor management
• Integration with Zendesk and Jira
• Mobile app for Android and iOS

Spiceworks Inventory

Spiceworks Inventory is a free, cloud-based IT inventory management platform designed to track IT assets in one location. The platform provides asset tracking for unlimited devices and users, all supported by a simple and intuitive interface.

Main features

• Connectivity Dashboard for network monitoring
• Integrates with Spiceworks Help Desk and Remote Support
• Native integration with Intel EMA
• Tracks software usage and physical assets

Lansweeper

Lansweeper is an IT asset management platform that helps businesses understand, manage, and protect their IT devices and network. By providing continuous and automatic discovery of IT assets, Lansweeper ensures businesses have accurate, up-to-date inventories and actionable insights into their IT infrastructure. This aids in minimizing risks and optimizing IT assets effectively.

Main features

• Asset inventory for hardware and software
• Automatic device discovery
• Central dashboard for unified view
• Tracks software usage and compliance

Jira Service Management

Jira Service Management is primarily an IT service management (ITSM) platform for tracking service requests and resolving incidents, but it can also manage IT assets. It offers full visibility of your assets, including tracking details like serial numbers, and provides a centralized platform to manage service requests for faster incident response.

Main features

• Object schema map for detailed asset attributes
• Multiple dashboard views for tracking metrics
• Automates critical events like license renewals
• Over 1,000 pre-built app integrations via Atlassian Marketplace

IT Glue

IT Glue is an IT documentation platform enabling organizations to create and maintain internal knowledge bases. Users can track assets, organize passwords, and search through files. It offers an extensive documentation framework with pre-built templates based on industry best practices.

Main features

• Automatic versioning for configuration changes
• Robust search functionality
• Integration with over 80 platforms

NetSuite

NetSuite provides a unified view of your assets and helps optimize inventory levels and create sales forecasts. This asset management solution is ideal for tracking physical goods, offering real-time visibility into inventory across multiple locations with automatic stock updates as customers place orders.

Main features:

• Automated inventory management
• Historical sales data forecasting
• Integration with third-party services via NetSuite Connector

HxGN EAM

HxGN EAM is a top-of-the-line enterprise asset management (EAM) tool designed to extend the life cycle of assets in large organizations. With over 30 years of experience, this asset management suite offers AI and ML-driven insights, industry-specific versions, and integrated analytics to help manage risks, improve asset performance, and ensure compliance with legal and environmental regulations.

Main features:

• AI and ML-driven insights

• Industry-specific versions

• Integrated analytics and case management

GoCodes

GoCodes is an affordable, easy-to-use asset tracking solution designed to prevent missing tools and equipment. It uses secure, tamper-proof QR stickers for tracking physical assets and offers cloud software, scanner apps, and GPS tracking for comprehensive asset management. Users can manage chain-of-custody and track tools on-the-go via smartphones, ensuring accountability and efficiency in asset management.

Main features:

• Centralized inventory database
• Inventory level dashboards
• Location and status tracking
• History tracking
• Data exporting/importing

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) is an IT management platform that automates complex IT tasks, providing more than 17,000 IT teams with visibility, security, and control over all endpoints. The platform is designed to increase productivity while reducing risk and IT costs. Consistently ranked #1 for support and top-rated in categories such as endpoint management, remote monitoring, and patch management, NinjaOne is a trusted tool in the IT industry.

Main features:

• Device management and asset tracking
• Remote monitoring and unattended access
• Patch management and application deployment
• Ticketing system and workflow management

AssetTiger

AssetTiger is an asset management platform designed to help track fixed assets in a user-friendly way. It allows unlimited users, quick setup, and transforms your smartphone into a digital asset scanner through its intuitive mobile app. The platform features a straightforward check-in and check-out system, making it easy to reserve assets in advance from your phone.

Main features:

• Advanced reporting on asset status
• Custom report creation (inventory status, usage)
• Alerts for contract due dates
• Mobile app for asset scanning
• User-friendly check-in/check-out system

Conclusion

In an increasingly distributed work environment, where employees can work from anywhere, it's crucial to have visibility over all your assets. The right IT asset management software can help your company keep track of physical and virtual assets, making things easier for your IT teams.

The software solutions above help businesses enhance their digital asset management by managing and tracking assets remotely from a centralized platform. Ultimately, this visibility over your managed assets and their performance helps the business reduce costs and improve efficiency in IT operations.

When choosing an asset manager, keep in mind your business needs and objectives. We recommend evaluating each of the solutions above based on your growth plans and budget before making a final decision.

GroWrk can help reliably deploy and manage your global teams' IT assets in more than 150 countries. To learn more about GroWrk's IT asset management software, book a demo with one of our product specialists.