The 10 best laptop retrieval services in 2025

Managing laptop returns from remote employees can quickly become a drain on IT and operations teams. Between sourcing packaging, confirming addresses, and tracking return shipments, the process is often manual, time-consuming, and costly.

That’s why more companies are turning to laptop retrieval services. These solutions provide secure shipping kits, prepaid return labels, and real-time tracking, enabling faster, safer, and more efficient device recovery.

With the IT asset disposition market projected to reach $34.6 billion by 2031, organizations are reevaluating their approach to managing returns to mitigate risk, recover value, and safeguard sensitive data. In this guide, we’ll break down how laptop retrieval services work and compare the top 10 providers in 2025.

Key takeaways

• Laptop retrieval services simplify remote returns with features such as prepaid shipping, secure packaging, and real-time tracking, thereby improving IT efficiency.
• Clear offboarding processes and automated reminders help reduce delays, ensure compliance, and protect company assets during employee transitions.
• Cost-effective logistics and bulk return options reduce shipping expenses and facilitate sustainable, scalable device recovery on a global scale. 

How laptop retrieval services work

Laptop retrieval services follow a structured, step-by-step process to ensure secure, trackable returns from remote employees:

1. Initiation
The company submits a retrieval request with the departing employee’s details and return address.

2. Shipping kit delivery
A laptop return kit—including a padded shipping box, prepaid return label, and packing materials—is sent directly to the employee.

3. Packing the device
The employee securely packs the laptop (and any accessories like monitors or keyboards) using the provided materials and instructions.

4. Return shipment
Using the prepaid label, the employee drops off the box or schedules a pickup. The label ensures full tracking and cost coverage.

5. In-transit tracking
The company monitors the shipment’s status in real time, maintaining visibility until the package is received.

6. Processing and recovery
Once returned, the device is inspected, wiped, and either stored, redeployed, or disposed of according to IT asset recovery policies.

Top 10 Laptop Returns and Retrieval Services

These providers offer scalable, secure, and cost-effective solutions for recovering IT devices from distributed teams, whether for reuse, storage, or disposal.

1. GroWrk

Global IT Asset Management and laptop retrieval service

GroWrk offers an all-in-one device procurement, deployment, retrieval, storage, and recycling platform across 150+ countries. It features real-time tracking, AI-driven asset insights, and full IT lifecycle visibility.

Key features

• Prepaid laptop return kits and real-time tracking

• Certified data wiping and environmental compliance

• Global logistics coverage with 24/7 platform access

Why GroWrk
GroWrk is ideal for distributed teams managing assets at scale. It simplifies every step of device offboarding with automation, secure recovery, and end-to-end asset traceability.

2. Hofy

IT asset recovery with a focus on distributed teams

Hofy specializes in eco-conscious laptop retrieval and IT Asset Management. Their secure, prepaid return process includes data destruction and device storage options.

Key features

• Prepaid labels and secure packaging

• Green logistics and recycling support

• Data destruction certifications

Why Hofy
It's perfect for teams that prioritize sustainability and simplicity. However, Hofy’s coverage isn’t as global or integrated as GroWrk’s end-to-end platform.

3. First base

Comprehensive laptop retrieval service for distributed teams

Firstbase connects directly to your HR and IT systems to automate retrieval workflows for remote employees. It includes shipping, asset tracking, and condition reporting.

Key features

• Global laptop return logistics

• Real-time asset tracking

• API integration with HR and IT platforms

Why Firstbase
Streamlines the return process with strong automation. GroWrk, however, goes deeper with full-lifecycle insights and global infrastructure.

4. Allwhere

Global laptop retrieval service for distributed employees

Allwhere delivers laptop recovery services for companies managing high volumes of returns. Bulk shipping discounts, automated reminders, and secure packaging make large-scale coordination easier.

Key features

• Retrieval kits with prepaid labels

• Return instructions and employee reminders

• Bulk logistics options for larger teams

Why Allwhere
Great for managing retrieval at scale. However, GroWrk provides more comprehensive IT asset oversight and advanced analytics.

5. Workwize

Customizable laptop retrieval service

Workwize offers flexible retrieval plans with features tailored to company size and workflow needs. The platform includes secure logistics, real-time tracking, and ISO-compliant data handling.

Key features

• Custom retrieval processes

• Prepaid returns and tracking

• Compliance-ready documentation

Why Workwize
It is good for teams needing flexible, secure returns. GroWrk’s unified dashboard provides more control and lifecycle coverage for centralized IT asset management.

6. TimeSquared

Affordable laptop retrieval service for small businesses

TimeSquared offers an affordable laptop return solution with essential features like automated reminders, secure shipping, and optional data sanitization—ideal for smaller teams with lean IT operations.

Key features

• Prepaid return kits and simple tracking

• Email notifications for device returns

• Secure logistics and optional data wiping

Why TimeSquared
It’s an excellent fit for small businesses prioritizing cost and simplicity. For companies with global reach or complex retrieval needs, GroWrk provides broader coverage and deeper lifecycle management.

7. TechReturners

Laptop retrieval service with enhanced security

TechReturners focuses on secure IT asset recovery with features like remote device wiping and detailed chain-of-custody tracking—ideal for industries where data compliance is critical.

Key features

• Remote data erasure tools

• Advanced asset tracking and reporting

• Secure global return options

Why TechReturners
Strong on data security and traceability, especially for regulated industries. GroWrk matches those capabilities but adds global logistics and unified lifecycle visibility across all IT assets.

8. Retriever

Streamlined laptop and monitor retrieval services

Retriever simplifies laptop and monitor returns with quick-ship boxes, prepaid labels, and employee support. It’s designed for speed and visibility, especially within the U.S.

Key features

• Padded shipping kits delivered next day

• Pre-labeled boxes with tape and instructions

• Real-time shipment tracking and 24/7 support

Why Retriever
Excellent for domestic logistics and fast returns. GroWrk, by contrast, supports international scale and offers deeper integration with IT and HR systems.

9. Unduit

Comprehensive IT asset lifecycle management platform

Unduit provides a modular platform for managing procurement, maintenance, and recovery. It offers robust tools for organizations that want more automation and visibility across the entire lifecycle.

Key features

• Global device logistics and provisioning

• Integrated device maintenance and repair

• Secure storage and resale support

Why Unduit
A solid platform for asset recovery within a larger ITAM strategy. GroWrk, however, offers greater automation, AI-driven insights, and centralized control across 150+ countries.

10. DeviceRescue

Efficient device retrieval and secure management

DeviceRescue offers secure, end-to-end laptop returns and unassigned device storage for U.S.-based businesses. It’s user-friendly, compliant, and focused on local returns.

Key features

• Laptop, phone, and monitor retrievals

• Secure warehousing and redeployment

• Device condition reports and employee support

Why DeviceRescue
Strong for domestic recovery and reuse, but limited to the U.S. GroWrk provides a global footprint, full asset lifecycle management, and AI-powered reporting to support distributed teams worldwide.

Security and Data Protection

Laptop retrieval services must prioritize data protection to prevent unauthorized access and ensure compliance with data privacy laws. The best providers implement robust protocols at every stage of the return process.

Here’s how top laptop retrieval services safeguard your IT assets:

• Secure data wiping: To eliminate residual data and protect company IP, all returned devices undergo certified data sanitization—either through software-based wiping (NIST 800-88 standards) or physical destruction.
  
  
• Chain of custody tracking: From pickup to processing, devices are tracked in real time. Each asset is logged with location, timestamp, and handling details to ensure transparency and tamper-proof custody.
  
  
• Encrypted transit: Sensitive devices are shipped using secure logistics partners, and many services encrypt data during transit for added protection in case of interception.
  
  
• Controlled storage: Retrieved laptops are stored in secure, access-restricted facilities with monitoring systems and verified personnel protocols.
  
  
• Compliance and certifications: Leading providers adhere to global data protection regulations, including:

  • GDPR

  • CCPA

  • SOC 2

  • ISO 27001

  • R2 / e-Stewards for recycling

• Audit trails and documentation: Each recovery includes full documentation—data destruction certificates, condition reports, and compliance logs—to support audits and internal record-keeping.

Why GroWrk leads in global laptop retrieval and IT asset recovery

GroWrk isn’t just another laptop retrieval service—it’s a full IT asset lifecycle platform designed for distributed teams. From offboarding to recycling, GroWrk automates every step, reduces manual work, and scales with your workforce across 150+ countries.

Here’s how GroWrk stands out:

• Prepaid return kits, delivered anywhere: Automatically ship padded return boxes and prepaid labels to employees in over 150 countries. No address confirmation headaches or shipping delays.

• Real-time asset tracking and audit trails: Gain full visibility from request to return. Every laptop is tracked with timestamps, chain-of-custody records, and automated status updates.

• Secure data erasure and compliance: Every returned device undergoes NIST 800-88-compliant data wiping, with certificates provided for audit readiness and peace of mind.

• Redeploy, resell, or ethically recycle: Maximize asset value through secure redeployment or resale, or recycle through R2-certified partners, with sustainability documentation included.

• Automated workflows that save time: Offboarding workflows trigger automatically, notifying employees, scheduling pickups, and logging updates in your asset management system.

Whether you're offboarding five employees or five hundred, GroWrk makes device recovery frictionless. This allows your team to focus on what matters, not shipping labels. Request a demo to learn more.