How Vividly Runs IT Across Six Countries With a Team of One
Vividly · Trade promotion management SaaS · Global device management with GroWrk
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Vividly at a glance
Vividly is a fast-growing SaaS platform for trade promotion management. In 2025, it faced significant challenges keeping a fully remote, six-country workforce equipped and onboarded on time. With a single IT manager responsible for the entire operation, hardware delays, inconsistent asset recovery, and a tangle of regional vendors were making it impossible to scale.
GroWrk helped Vividly cut through the complexity, centralizing procurement, speeding up onboarding, and giving its one-person IT team the visibility and support needed to run global IT without missing a beat.
Running global IT logistics with a team of one
As Vividly expanded its remote workforce across six countries, the burden of managing hardware logistics fell entirely on one person. Keeping pace with the growth was difficult — the company only had a third-party vendor handling operations in the Philippines and no scalable solution for other regions. We spoke with Joey Marquez, who oversees all IT operations and compliance at Vividly, about the roadblocks he encountered while supporting a distributed global team on his own.
- Hardware frequently arrived a week or more after a new hire's start date, sometimes with the wrong equipment entirely.
- Asset recovery during offboarding was inconsistent, with some devices lost.
- Long-term lease contracts continued billing even after employees had left the company.
- Sourcing hardware across multiple regions required hours of manual research across independent vendors.
- No centralized visibility into inventory made it difficult to track devices, plan refreshes, or anticipate upcoming needs.
These challenges created real friction at every stage of the hardware lifecycle, from the moment a new hire was brought on to the moment a device needed to be recovered. Without a reliable, centralized solution, the process was reactive, time-consuming, and impossible to scale alongside the business.
"We were running into issues where laptops were showing up a week after a person started, and it wasn't the correct laptop. When we shifted to GroWrk, we were able to reduce all of those problems significantly."
A single global partner built for a lean IT team
Joey evaluated vendors from across North America, Asia, and Europe before selecting GroWrk. The decision came down to a few key factors:
- Global presence across every country where Vividly operates — the Philippines, Colombia, Mexico, India, the United States, and France.
- Competitive pricing that matched or improved on their prior vendor costs.
- The ability to handle the volume and speed of orders a fast-moving startup requires.
- A consultative, no-pressure sales process focused on fit rather than a fast close.
GroWrk's onboarding team provided extensive platform training upfront, walking Joey through the portal, order submission, and inventory tools so he could hit the ground running. For a one-person IT operation, that kind of hands-on support from day one made all the difference.
Critically, transitioning from leasing to asset ownership through GroWrk gave Vividly full control over its hardware. Devices could now be retrieved, refurbished, and reissued to the next hire, eliminating the costly lease commitments that would otherwise keep billing long after an employee moved on.
"I would say GroWrk saved me between 35 to 45 percent in time savings. And that's a lot for me when I've got a full team that's all requiring help and compliance going on with our SOC certifications."
Full control over global IT, without adding headcount
GroWrk allowed Vividly to take full control of its global hardware operations, reduce onboarding delays, and replace a patchwork of regional vendors with a single, reliable platform — all without adding a single person to the IT team.
Since implementing GroWrk, Joey and his team have:
- Reduced time spent on IT operations by an estimated 35–45%.
- Cut break-fix resolution from up to a week down to one to two days, thanks to GroWrk's proximity to local warehouses.
- Eliminated procurement delays by pre-ordering inventory, ensuring new hires are equipped on day one.
- Transitioned from leasing to full asset ownership, ending costly billing cycles for hardware tied to employees who had already left.
- Gained real-time visibility into device location, value, and refresh timelines through the GroWrk dashboard.
- Achieved consistent sub-one-hour response times from GroWrk support, compared to two to three days with previous vendors.
The improved speed and reliability have let Joey redirect his attention toward higher-value work, including SOC compliance and team enablement, without expanding IT headcount or adding vendor complexity. Looking ahead, Vividly plans to keep leaning on GroWrk's inventory management and retrieval capabilities as it expands into new regions — all from a team of one.
"If you're a smaller or mid-size company that's looking to grow and you have presence in different countries around the world, give GroWrk a chance. Be very honest about what challenges you're having, because a lot of those challenges are already being solved by them."
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