How Pi Health Scaled Remote IT Asset Management with GroWrk

   The challenge

Managing global IT logistics without the right partner

Pi Health is a fully remote company operating across multiple time zones and countries. Like many fast-growing startups, their IT team carries significant responsibility: procuring devices, managing inventory, handling onboarding, and offboarding.

Marcus Choi, Associate Director for IT Operations and Security at Pi Health, explained that what they had before wasn't working.

• Their previous vendor consistently missed SLAs and was difficult to reach
• Poor communication created uncertainty around order statuses and timelines
• International shipments (especially in regions like Switzerland, India, and Australia) were particularly challenging
• Last-minute onboarding or offboarding notifications from HR left little room for error
• The team had no visibility into inventory or order progress without chasing the vendor

These friction points were inconvenient, and they had real consequences for the employee experience. Pi Health needed a partner that could move fast and communicate clearly.

   The solution

A responsive partner and a platform built for remote teams

Pi Health discovered GroWrk through online research and peer forums. After an initial call, the onboarding process moved quickly. Their dedicated account manager, Ben, guided the team through setup, explained the platform thoroughly, and ensured everything was ready to go from day one.

The GroWrk platform gave Marcus a single place to initiate orders, monitor inventory, and communicate with the team, replacing a fragmented, wait-and-hope process with one that was responsive and centralized.

• GroWrk enabled Pi Health to initiate retrievals instantly from the platform and saved significant time in coordinating with offboarded employees.
• The platform gave Marcus and his team real-time visibility into orders and inventory, and whenever an issue arose, he would get immediate responses from his account manager.
• Expedited shipping options allowed Pi Health to accommodate last-minute HR requests without operational disruption
• With over 20 orders placed, Pi Health has built a reliable, repeatable workflow on top of GroWrk's platform

A standout moment came when Pi Health needed to onboard its first employee in Switzerland. Despite navigating new territory (building inventory catalogs, working through customs complexity, and coordinating multiple back-and-forths), GroWrk stayed alongside the Pi Health team every step of the way, ensuring the device arrived before the employee's start date.

   The results

Time back, stress down, and a global footprint covered

Since partnering with GroWrk, Pi Health has transformed its approach to IT asset management. What once required significant manual coordination and follow-up now runs smoothly in the background.

• They reduced the average time per order by several days compared to the previous vendor
• Near-instant order initiation from the platform, with same-day Slack communication from the GroWrk team
• Successful delivery of devices to employees in new international markets
• Expedited shipping fulfilled on short notice when HR provided last-minute hire notifications
• Full platform visibility into inventory and order status at all times
  

For the rest of the year, Marcus anticipates that the pace of hiring and device procurement will accelerate significantly. With GroWrk already embedded in their workflow, the team is confident they have the infrastructure to scale without adding operational overhead.

When asked what he'd tell another IT leader considering GroWrk, Marcus didn't hesitate: speed, reliability, and the ability to ship anywhere in the world.