How Pi Health Scaled Remote IT Asset Management With GroWrk
Pi Health · Clinical trial software · Global device management with GroWrk
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Pi Health at a glance
Pi Health is a healthcare technology company building software to improve how clinical trials are run. As a fully remote team operating across multiple regions, it began running into trouble managing devices at scale. Slow SLAs and poor communication from its previous vendor made onboarding and offboarding harder than it needed to be.
GroWrk eliminated those bottlenecks, giving the team better visibility, faster turnaround times, and reliable global support for a growing workforce.
Managing global IT logistics without the right partner
Pi Health is a fully remote company operating across multiple time zones and countries. Like many fast-growing startups, its IT team carries significant responsibility: procuring devices, managing inventory, and handling onboarding and offboarding.
Marcus Choi, Associate Director for IT Operations and Security at Pi Health, explained that what they had before wasn't working:
- Their previous vendor consistently missed SLAs and was difficult to reach.
- Poor communication created uncertainty around order statuses and timelines.
- International shipments — especially to Switzerland, India, and Australia — were particularly challenging.
- Last-minute onboarding and offboarding notices from HR left little room for error.
- The team had no visibility into inventory or order progress without chasing the vendor.
These friction points weren't just inconvenient — they had real consequences for the employee experience. Pi Health needed a partner that could move fast and communicate clearly.
"Our previous vendor had issues with SLAs and communication. That was the main thing that pushed us to find someone new."
A responsive partner and a platform built for remote teams
Pi Health discovered GroWrk through online research and peer forums. After an initial call, onboarding moved quickly. Their dedicated account manager, Ben, guided the team through setup, explained the platform thoroughly, and made sure everything was ready from day one.
The platform gave Marcus a single place to initiate orders, monitor inventory, and communicate with the team — replacing a fragmented, wait-and-hope process with one that was responsive and centralized:
- Retrievals initiated instantly from the platform, saving significant time coordinating with offboarded employees.
- Real-time visibility into orders and inventory for the whole team.
- Immediate responses from a dedicated account manager whenever an issue came up.
- Expedited shipping options to accommodate last-minute HR requests without disruption.
- A reliable, repeatable workflow built over 20+ orders.
A standout moment came when Pi Health needed to onboard its first employee in Switzerland. Despite navigating new territory — building inventory catalogs, working through customs complexity, and coordinating multiple back-and-forths — GroWrk stayed alongside the team every step of the way, and the device arrived before the employee's start date.
"You can delegate and rely on a dependable team that can procure devices and get them to your team members."
Time back, stress down, and a global footprint covered
Since partnering with GroWrk, Pi Health has transformed its approach to IT asset management. What once required significant manual coordination and follow-up now runs smoothly in the background:
- Reduced the average time per order by several days compared to the previous vendor.
- Near-instant order initiation from the platform, with same-day Slack communication from GroWrk.
- Successful delivery of devices to employees in new international markets.
- Expedited shipping fulfilled on short notice when HR provided last-minute hire notifications.
- Full platform visibility into inventory and order status at all times.
For the rest of the year, Marcus expects the pace of hiring and device procurement to accelerate significantly. With GroWrk already embedded in the workflow, the team is confident it can scale without adding operational overhead.
Asked what he'd tell another IT leader considering GroWrk, Marcus didn't hesitate: speed, reliability, and the ability to ship anywhere in the world.
"If I were to recommend GroWrk to another business, I would emphasize their speed and reliability. The communication was the main thing we were missing before — and the flexibility to ship devices globally."
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