Top 6 remote maintenance software solutions for 2025

The global remote monitoring and management (RMM) tools market has been experiencing significant growth, driven by the increasing demand for efficient IT management solutions across industries. In 2022, the market was valued at USD 841.9 million and is projected to expand to USD 2010.36 million by 2032, reflecting a robust compound annual growth rate (CAGR) of 5.1% during the forecast period.

This growth highlights the growing reliance on remote monitoring software to enhance system performance, streamline operations, and ensure proactive management of IT infrastructures. As businesses continue to embrace digital transformation, traditional RMM software tools are becoming indispensable in managing networks, devices, and endpoints from a distance, offering both cost savings and operational efficiency.

If you're looking for the most effective remote maintenance software for your IT systems, this article is for you. We have reviewed the best options for 2024, detailing their capabilities in monitoring, security, automation, and system integration to help you make an informed choice.

What is remote maintenance software?

RMM software is created for IT professionals. It allows them to secure, monitor, and manage endpoint devices from a distance using remote management tools. These RMM software solutions proactively avoid issues, empower technical teams, and reduce operational overheads.

Here’s a quick overview of the top remote maintenance software for 2024, each excelling in different areas:

1. Best for for IT asset lifecycle management: GroWrk

2. Best for real-time remote monitoring: Pulseway

3. Best for quick responses: Atera

4. Best for security-conscious MSPs: Datto RMM

5. Best for scalability and automation: ConnectWise RMM

6. Best for small MSPs and IT departments: Nable Nsight RMM

These solutions offer a range of features, from automation and real-time monitoring to robust security measures, ensuring that every business needs something.

GroWrk: Comprehensive solution for IT asset lifecycle management

Price:

Varies based on plan. Book a demo and find out.

Specifications:

• Real-time dashboard for IT asset tracking

• Device pre-configuration

Pros:

• Global coverage

• 40+ native integrations

• Streamlined procurement process

• AI-driven chat support

• SOC 2 certified for data security

• Detailed order status and SLAS

• Full-lifecycle management

• Comprehensive analytics

Cons:

• Higher initial one-time setup cost for advanced features

Rating:

• Price: 5/5

• Design: 5/5

• Usability: 5/5

• Features: 5/5

GroWrk is a comprehensive IT lifecycle management platform with remote maintenance software features. It ensures efficient deployment, tracking, and management of IT assets across a distributed workforce. With a global reach in 150+ countries, GroWrk simplifies device provisioning, monitoring, and secure disposal, enabling IT teams to maintain real-time visibility and control over their IT estate.

Advanced features like Mobile Device Management (MDM) integration, zero-touch deployment, and automated patch management optimize operational efficiency for remote maintenance. Its robust security protocols and AI-driven support enhance compliance and reduce downtime for remote teams.

GroWrk’s streamlined approach ensures that IT asset management remains consistent and secure, no matter where your teams are located.

Pulseway — Best for real-time remote monitoring

Price:

Starts at $44/month

Specifications:

• Supports multiple operating systems

• Unlimited remote control sessions

• Allows for a seamless remote connection experience

Pros:

• Mobile app for alerts

• Integration with third-party services

• Automated patch management

Cons:

• Steeper learning curve

• Limited customization options

Rating:

• Price: 4/5

• Design: 5/5

• Usability: 3/5

• Features: 4/5

Pulseway is an all-in-one remote monitoring and management platform designed to enhance operational efficiency for MSPs and IT teams. It supports monitoring across various operating systems, including Windows, Mac, and Linux, as well as other devices such as network devices and IoT. One of its standout features is the ability to conduct unlimited remote control sessions, which is particularly useful for managing multiple screens remotely.

The platform’s mobile application allows users to remotely manage their IT tasks and receive alerts directly from their smartphones. However, new users might find the learning curve somewhat steep, with limited customization options compared to other platforms. Despite these minor drawbacks, Pulseway’s real-time monitoring capabilities and integration with third-party services like Zendesk, Slack, and Pagerduty make it a top choice for those needing robust remote monitoring solutions.

Atera — User-friendly RMM solution for quick responses

Price:

Starts at $129/mo per technician, billed annually, or $159/mo billed monthly

Specifications:

• Intelligent automation

• Intuitive interface

Pros:

• Easy deployment

• Cost-effective for small businesses

Cons:

• Limited advanced features

• Basic reporting capabilities

Rating:

• Price: 4/5

• Design: 4/5

• Usability: 4/5

• Features: 5/5

Atera is known for its user-friendly interface and quick response capabilities for customers, making it an ideal choice for smaller businesses and IT departments. The platform offers intelligent automation and an intuitive interface that simplifies the management of client endpoints. This makes it particularly cost-effective and easy to deploy, even for those customers with limited technical expertise.

Despite its user-friendly nature, Atera does have some limitations, primarily in its advanced features and reporting capabilities. While it excels in providing quick responses and easy deployment, larger enterprises might find it lacking in more sophisticated functionalities. Nevertheless, Atera remains a strong option for those seeking a straightforward and efficient RMM solution.

Datto RMM - Best for security-conscious MSPs

Price:

Varies based on deployment

Specifications:

• Integrated ransomware detection

• Flexible patch management

Pros:

• High security standards

• Real-time monitoring

• Dynamic automation

Cons:

• Steeper learning curve

• Complexity in setup

Rating:

• Price: 3/5

• Design: 5/5

• Usability: 3/5

• Features: 4/5

Datto RMM is recognized for its strong focus on security, addressing the needs of security-conscious managed service providers (MSPs). The platform includes integrated ransomware detection that alerts users to infections and automates actions to isolate threats, ensuring high security standards. Flexible patch management further enhances its security capabilities by automating patch policies to protect client machines and networks from emerging threats.

However, Datto RMM’s extensive security features have a steeper learning curve and initial complexity during setup. Despite these challenges, the platform’s robust security measures and real-time monitoring make it a top choice for MSPs that prioritize security.

ConnectWise RMM - Best for scalability and automation

Price:

Varies based on deployment

Specifications:

• Intelligent monitoring

• Drag-and-drop scripting

Pros:

• Highly scalable

• Reduces alert noise

• Integrated expert services

Cons:

• Navigation complexity

• Requires training for full utilization

Rating:

• Price: 3/5

• Design: 4/5

• Usability: 4/5

• Features: 5/5

ConnectWise RMM is designed for remote monitoring and management automation, making it suitable for scalable business operations. The platform offers intelligent monitoring features that can eliminate up to 80% of alerting noise, providing a more streamlined experience for IT teams. Additionally, it includes drag-and-drop scripting for easy automation, along with dynamic device grouping for better device management.

While ConnectWise RMM excels in scalability, security updates and automation, some users may find its navigation complex and might require training to fully utilize its features. Despite these potential hurdles, its robust automation and scalability make it an excellent choice for growing businesses.

Nable Nsight RMM tool - Best for Small MSPs and IT Departments

Price:

$99/month

Specifications:

• Intuitive onboarding

• Supports multiple operating systems and an operating system

Pros:

• Easy to use

• Quick deployment

Cons:

• Limited advanced features

• Higher cost for additional devices

Rating:

• Price: 4/5

• Design: 3/5

• Usability: 4/5

• Features: 4/5

Nable Nsight RMM is designed for small MSPs and IT departments. It provides intuitive use and quick deployment. The platform features an intuitive onboarding process and powerful automation tools, allowing management across multiple operating systems. Starting at $99 per month, its pricing model is based on the number of devices managed, making it a flexible option for smaller teams.

Despite its user-friendly design, Nable Nsight RMM does have limitations in its advanced features and can become more costly as the number of devices increases. Nevertheless, its ease of use and quick deployment make it an attractive option for small MSPs and IT departments.

Security considerations for Remote Maintenance

Implementing comprehensive security measures protects sensitive data, ensures network security, and prevents unauthorized remote access to.

Let’s explore these security considerations in more detail:

1. Endpoint security

Endpoint security plays a crucial role in safeguarding devices involved in remote maintenance. Endpoint Security as a Service (ESS) offers continuous monitoring and automated threat detection, effectively combating cyber threats. Routine software updates and maintenance checks are essential for enhancing the security and functionality of mobile devices and ensuring that remote maintenance systems remain secure and operational.

Regularly updating remote maintenance software helps protect against vulnerabilities, maintaining optimal performance and security.

2. Data encryption

Data encryption is vital for protecting sensitive information from unauthorized access. It transforms sensitive data into a coded format, ensuring that it remains secure even if a device is compromised. Implementing strong encryption standards is essential for safeguarding data, especially in the event of device theft or loss.

Local encryption reinforces data confidentiality when stored in a central location and during transmission. It provides a robust defense against data breaches, which is critical for maintaining the integrity and security of sensitive information.

3. Access control

Strict access control measures are necessary to ensure that only authorized personnel can perform remote maintenance tasks. Implementing Multi-Factor Authentication (MFA) and robust identity management practices enhances security by limiting user access based on their roles.

The principle of least privilege should be applied, granting users only the access they need to perform their duties. This will minimize security risks and ensure a controlled and secure remote access and maintenance environment.

Key considerations when choosing Remote Maintenance Software

Ultimately, the right choice will depend on your business size, industry, and specific IT management software needs. Carefully evaluating these factors helps you select a remote maintenance software solution that enhances service delivery, reduces costs, and improves overall operational efficiency.

1. Real-time monitoring and issue resolution

Effective remote maintenance software should offer robust real-time monitoring capabilities. This feature is vital for promptly identifying and resolving issues, ensuring the optimal performance of your IT infrastructure. Predictive maintenance capabilities can also be highly beneficial, helping to foresee potential equipment failures before they occur. This proactive approach reduces downtime and improves overall efficiency.

2. Integration and scalability

Managed service providers (MSPs) and IT departments must evaluate how the software integrates with their existing IT environments. It's essential to ensure that the software works and supports scalability for future growth. This consideration is particularly important for businesses planning to expand their operations or increase their client base.

3. Data collection and actionable insights

The ability to collect data and provide actionable insights is crucial for maintaining client satisfaction and delivering high-quality service. Effective remote maintenance software should facilitate data-driven decision-making, enabling you to improve efficiency, enhance service delivery, and improve operational efficiency.

4. Cost considerations

Consider the costs associated with implementing and maintaining the software. This includes initial setup costs, licensing fees, and ongoing maintenance expenses. A cost-effective solution should align with your budget constraints while offering the features necessary for greater efficiency in your business operations.

5. Customization and user interface

A user-friendly interface is essential for enabling technicians to navigate and fully utilize the software’s capabilities. Customization options can enhance the software's usability, allowing you to tailor it to your specific business needs.

6. Vendor support and reliability

Evaluating vendor support is vital for ensuring quick assistance and effective communication. Reliable vendor support can significantly impact the software’s overall usability and your team's ability to resolve issues promptly.

Wrapping up

In summary, the best remote maintenance software for 2024 offers a range of features tailored to different business needs. From GroWrk’s comprehensive equipment and remote management tools to Datto RMM’s robust security measures, there’s a solution for every requirement.

Choosing the right remote maintenance software involves considering factors such as security, user interface, automation capabilities, and integration with existing systems. By evaluating these aspects, businesses can select the most suitable solution to enhance their IT operations and ensure smooth, efficient management of their remote infrastructure.

Solutions like GroWrk, which offers remote maintenance software can significantly enhance productivity and creativity, making it a worthy investment.

Frequently asked questions

What is the best remote maintenance software for real-time monitoring?

GroWrk is the top choice for real-time network management and monitoring as it offers robust features and excellent mobile app integration, enabling effective IT management on the go.

Are remote maintenance tools secure?

Yes, RMM software is designed with security in mind. However, its security depends on the provider and the specific tool. Most reputable RMM solutions offer:

• Encrypted communications between devices and the RMM platform.

• Role-based access control (RBAC) to limit permissions for users.

• Two-factor authentication (2FA) to prevent unauthorized access.

• Regular security updates to address vulnerabilities.

What devices can be monitored using an RMM tool?

An RMM tool can remotely monitor a wide variety of devices, including:

• Servers, both on-premise and cloud-based.

• Desktops, laptops, and mobile devices.

• Network devices such as routers, switches, and firewalls.

• Printers and other peripherals.

• IoT devices depending on the specific capabilities of the tool.

Is training required to use an RMM tool?

While most RMM tools are user-friendly, training is often recommended, especially for IT teams new to using remote management tools and software. Many providers offer training resources, webinars, and customer support to ensure users can make the most of the tool’s features. Some advanced functionalities, like scripting and automation, may require more in-depth knowledge.