As employees use more devices for work, managing, securing, and assisting them becomes increasingly important. In distributed environments, where assets can be spread across different continents, selecting tools that can help IT admins automate tasks, roll out updates, and ensure overall security is especially important.
Desktop management solutions offer these capabilities, such as patch management, inventory management, IT asset management, and mainstream technical support activities. In this blog, we will look deeper at desktop management's main features, its benefits for business growth, choosing the best option, and the best solutions in the market for 2024.
Desktop management software is a comprehensive tool designed to oversee the management and security of all computer systems within an organization. Despite its name, it includes the management of not only desktop computers but also laptops and other computing devices used within the enterprise. IT admins use these tools to automate, secure, standardize, and audit all computing devices, ensuring they remain up-to-date and compliant with organizational policies.
Desktop management software is very similar to laptop management software. Both provide the same functionalities, such as software deployment and patching, remote capabilities, and security management, but they are tailored to the specific needs of the device type being managed. IT teams can efficiently manage desktops and laptops using a unified platform, simplifying the overall management process.
Desktop management software is crucial for today’s IT teams as it simplifies the management of all the devices across an organization. With the rise of distributed workforces, these tools help ensure devices are secure, up-to-date, and compliant with company policies, all from a centralized platform.
By streamlining these processes, desktop management software significantly reduces the workload of IT teams and enhances the overall security and efficiency of the organization’s computing environment.
Over the years, the practice has evolved from rudimentary hardware and software oversight to advanced features like automated patch management, real-time troubleshooting, and comprehensive security measures. This evolution has made it an indispensable part of modern IT infrastructure, enabling efficient and effective management of corporate devices.
If you're looking for desktop management software, you've come to the right place. We've compiled a list of the best solutions to help IT admins oversee your device fleet.
The following is a comparative overview of leading solutions, highlighting their key features, advantages, and potential drawbacks to help you identify the best fit for your organization:
GroWrk
Scalefusion
NinjaOne
IBM Security MaaS360
Atera
Microsoft Intune
Citrix Workspace Essentials
BlackBerry UEM
LogMeIn
Ivanti Neurons for UEM
Splashtop
RealVNC Connect
AnyDesk
ConnectWise ScreenConnect
ManageEngine Endpoint Central
N-Able N-Sight RMM
TeamViewer
Symantec Client Management Suite
BMC Helix Client Management
Baramundi Management Suite
GroWrk is a global end-to-end IT equipment management solution that streamlines and optimizes every aspect of the IT equipment lifecycle. Designed to support over 150 countries, GroWrk enables companies to efficiently manage device procurement, deployment, retrieval, and support processes. Its comprehensive platform ensures seamless worldwide equipment management for businesses of all sizes.
Key features
Global IT infrastructure supporting distributed workforces.
User-friendly dashboard for complete asset visibility and lifecycle management.
Extensive integrations with leading software and systems.
Advanced security features, including MDM software enrollment and identity management.
24-hour AI support, global IT help desks, and on-demand warehouse support.
Custom integration solutions and open API for seamless onboarding.
Pros
Widest global coverage with procurement and deployment capabilities in over 150 countries.
Superior user experience driven by customer feedback.
Optimized device management with advanced pre-configuration and MDM solutions.
Competitive pricing with customizable plans for global operations.
Pricing
GroWrk offers customizable pricing plans tailored to your organization's specific needs and scale. For detailed pricing information, contact GroWrk directly for a personalized quote. Ask for pricing.
Learn more about managing your IT assets globally with GroWrk.
Scalefusion is a comprehensive solution designed to secure and manage various endpoints, including smartphones, tablets, laptops, rugged devices, POS systems, and digital signages. It supports multiple operating systems like Android, Windows, iOS, macOS, and Linux, making it a versatile desktop or PC management software for different sectors.
Key features
Advanced remote capabilities.
Application management for deploying and updating apps.
Certificate management and access management for enhanced security.
Content management and secure file distribution.
Real-time remote monitoring and troubleshooting.
Patch management and automated updates.
Pros
Comprehensive solution with support for various device types.
User-friendly interface with a sleek design.
Robust compliance management features.
Efficient deployment and management of settings across endpoints simultaneously.
Cons
Advanced features for Apple devices can be challenging to configure.
Dashboard data updates may take time, causing potential confusion.
Higher pricing can be a barrier for small businesses.
Pricing
Scalefusion offers multiple pricing tiers, ranging from $2.00 to $6.00 per device per month, catering to different business needs. A 14-day free trial is available, providing access to all features with premium support.
NinjaOne automates complex IT tasks, providing over 17,000 IT teams visibility, security, and control over all endpoints. It is designed to enhance productivity, reduce risk, and lower IT costs. Known for its world-class support, NinjaOne is highly rated for endpoint management, remote monitoring, and patch management.
Key features
Remote monitoring, asset tracking, and application deployment.
Patch and workflow management.
Remote access for unattended and multi-monitor support.
Service management, including ticketing and remote reboot.
Screen sharing and remote troubleshooting for technical issues.
Pros
Intuitive user interface and easy remote access.
Strong software patching capabilities.
Comprehensive suite of desktop management tools.
Excellent technical support.
Cons
Customer support can be inefficient with ticket handling.
Service interruptions occasionally require a system reboot.
Some advanced features can be challenging for first-time users.
Pricing
NinjaOne operates on a pay-as-you-go model without long-term contracts. Pricing is based on the number of devices managed, but specific pricing details are not provided publicly. Prospective users should contact NinjaOne for a personalized quote.
IBM Security MaaS360 with Watson is a unified endpoint management (UEM) solution that supports users, apps, content, and data across various device types. Its open, cloud-based platform integrates with preferred security and productivity tools. With advanced threat management features and AI-powered analytics by Watson, it helps organizations establish a robust security posture.
Key features
Application management, including app consolidation, whitelisting, and blacklisting.
Remote wipe and access capabilities for enhanced security.
Compliance with industry regulations.
Integration with security tools and platforms for content management.
Centralized management solution for endpoint security and device policies.
Pros
User-friendly interface with easy management of devices.
Comprehensive security and threat management.
Supports a wide range of device types.
Cloud-based deployment for minimal infrastructure setup.
Cons
Some features may require additional training and documentation.
Higher cost compared to other solutions.
Occasional lag and bugs in the system.
Pricing
IBM Security MaaS360 offers several pricing tiers, starting at $4.00 per device per month for the Essentials Edition and going up to $9.00 per device per month for the Enterprise Edition. A 30-day free trial is available, providing full access to production features.
Atera’s AI-powered IT management platform enables enterprise IT teams and Managed Service Providers (MSPs) to achieve operational excellence across their organization. It combines remote monitoring and management (RMM), helpdesk, and ticketing, along with patching and automation, all within a single intuitive dashboard. Atera helps streamline operations, provides real-time IT oversight, and boosts productivity with customizable solutions for security, backup, recovery, and network monitoring.
Key features
Remote monitoring, asset tracking, and application deployment.
Software patching and automation for scripting tasks.
Workflow management and service ticketing.
Remote access and control, including unattended and multi-monitor support.
Real-time monitoring and remote troubleshooting.
Pros
Simple setup with a straightforward user interface.
Efficient remote features for access and control.
Comprehensive suite of device management tools.
Effective software patching and automation features.
Cons
Some features, like exporting data, could be improved.
Handling multiple tickets simultaneously may slow response times.
Occasional issues with remote software installation and scripting.
Pricing
Atera offers several pricing plans starting at $129.00 per month, with options for more advanced features available at higher tiers. The pricing model is flexible, allowing for month-to-month payments without long-term commitments. A free trial is also available to test the platform's capabilities.
Microsoft Intune is a unified endpoint management solution that provides secure mobile productivity and identity-driven security across Windows laptops, platforms, apps, and data. It supports Windows and Mac management, allowing organizations to manage and secure devices in the evolving landscape of hybrid and remote work environments.
Key features
Advanced security with endpoint protection, remote wiping, and compliance policies.
Comprehensive management of devices, including enrollment, configuration, and compliance.
Detailed reporting and alerts for device status and usage information.
Data separation to keep corporate and personal data secure.
Integration with other Microsoft products for enhanced productivity.
Pros
Tight integration with Microsoft 365 that enhances productivity.
Robust security and compliance management.
Comprehensive desktop management solution for Windows devices.
Cloud-based access for remote management.
Cons
Complex setup and management, especially for large organizations.
Higher cost compared to other solutions.
Limited support and management for Apple devices.
Pricing
Microsoft Intune operates on a subscription model, typically bundled with higher-level Office licenses such as Microsoft 365 Business Premium. Intune plans start at $8 per user per month, and a 30-day free trial is available.
Citrix Workspace Essentials offers a comprehensive, zero-trust approach to secure and contextual access to corporate web apps, SaaS, and virtual applications. By consolidating traditional security products like VPN, single sign-on, and multi-factor authentication, Citrix Workspace Essentials provides usage analytics for web and SaaS apps, simplifying secure access for end-users without needing a VPN.
Key features
Multiple authentication options, including multi-factor authentication and SAML support.
Access control for local and remote endpoints, supporting BYOD users.
Administrative tools for easy installation, password policy enforcement, and self-service password administration.
Multi-OS support for versatile deployment.
Pros
Facilitates secure access to internal applications and SaaS services remotely.
Simplifies and secures access with comprehensive authentication options.
Integrates with other products to enhance data security and user experience.
Cons
Performance can be slow, particularly when working remotely.
Logging in involves multiple steps, which can be time-consuming.
Centralized issue resolution may lead to delays in addressing problems.
Pricing
Interested customers should contact Citrix directly to obtain current pricing details.
BlackBerry UEM delivers comprehensive endpoint management and policy control for a wide range of devices and apps. It offers a single management console and a trusted end-to-end security model to enhance the productivity of your mobile workforce while ensuring full protection of business data. Supporting key platforms like iOS, Android, Windows, macOS, and ChromeOS, BlackBerry UEM also extends to secure productivity apps and secure mobile app development, making it suitable for various device ownership models. BlackBerry UEM can be deployed on-premises or in the cloud based on business needs.
Key features
Management of devices across multiple platforms.
File management with device syncing, web interface, and mobile apps.
Collaboration tools, including file sharing, simultaneous editing, and change tracking.
Security with robust policies and controls, single sign-on, and end-to-end encryption.
Comprehensive administration with user and role management and password policy enforcement.
Pros
Strong security features with end-to-end encryption.
Versatile management of devices and precise access management.
Supports a wide range of devices and platforms.
Available both on-premises and in the cloud for flexible deployment.
Cons
Complex setup and design can be challenging for new users.
Higher costs compared to some competitors.
The user interface may feel outdated to some users.
Pricing
BlackBerry UEM does not publicly disclose pricing information. Potential customers are encouraged to contact BlackBerry directly to obtain current pricing details.
LogMeIn Rescue by GoTo offers a robust remote support solution designed to serve IT teams of all sizes, from small help desks to large support organizations. It provides fast, reliable, and flexible technical support for employees and customers. With enterprise-grade remote support features, advanced security capabilities, and ample customization options, LogMeIn Rescue ensures seamless and efficient remote assistance.
Key features
Management of devices across multiple platforms.
File management with device syncing, web interface, and mobile apps.
Collaboration tools, including file sharing, simultaneous editing, and change tracking.
Security with robust policies and controls, single sign-on, and end-to-end encryption.
Comprehensive administration with user and role management and password policy enforcement.
Features support for kiosks and point-of-sale devices.
Pros
Fast connections for quick resolution of user issues.
Responsive chat feature with easy screenshot storage.
Simple client access with easy integration on help pages.
Comprehensive queue system for handling multiple sessions efficiently.
Cons
Connection speeds can slow down, especially for Mac users.
High pricing, particularly for small companies.
Complexity in managing multiple chat windows and session notes.
Pricing
LogMeIn Rescue plans start at $ 108.25 per month, billed annually. A free 14-day trial is also available.
Ivanti Neurons for Unified Endpoint Management (UEM) offers a comprehensive solution to manage, secure, and automate the IT environment. It provides complete visibility across all endpoints, including portable devices, desktops, and IoT devices. The platform leverages AI-powered automation to secure and heal devices, enhancing both IT efficiency and user experience. Ivanti Neurons for UEM integrates various functionalities, including Ivanti Neurons for Discovery, Edge Intelligence, MDM, Healing, and Workspace.
Key features
Management of devices across multiple platforms.
Device enrollment, configuration, and compliance.
Real-time usage information and data separation.
Endpoint protection with reporting and alerts.
Remote wiping capabilities.
Remote monitoring and asset tracking.
Pros
AI-powered automation enhances scalability and flexibility.
Centralized location for hardware and software management.
Self-servicing and self-securing features.
Cons
Complex implementation process requiring technical expertise.
Limited third-party integrations.
Steep learning curve, potentially high training costs.
Pricing
Ivanti Neurons for Unified Endpoint Management does not publicly disclose pricing information. Interested customers should contact Ivanti directly to obtain current pricing details.
Splashtop offers remote support solutions for a variety of use cases. It caters to large and small organizations, providing secure and high-performing software. Splashtop is ISO certified, SOC 2, and GDPR compliant, ensuring robust security and privacy standards.
Key features
Device management across multiple platforms.
File transfer and remote print.
Multi-to-multi monitor viewing.
Remote reboot and wake.
Integration with PSA and custom branding.
Pros
Fast and reliable remote session initiation.
Wide range of tools for remote diagnosis and troubleshooting.
Easy silent installation on host and administrator's machines.
Cons
High licensing costs, especially for multiple users.
Administrator interface can be challenging to navigate.
File transfer feature can be glitchy.
Pricing
Splashtop plans start at around $4 per month, billed annually for individual users. The company also offers a 7-day free trial for all its solutions.
RealVNC Connect is a secure remote access solution developed by the inventors of VNC technology. It allows users to connect to a remote device anywhere in the world to view its desktop in real time and take control as though sitting in front of it. RealVNC Connect offers affordability, ease of use, and unparalleled security for remote management.
Key features
Ability to manage devices across multiple platforms.
File management with device syncing, web interface, and mobile apps.
Collaboration tools, including file sharing, simultaneous editing, and change tracking.
Security with robust policies and controls, single sign-on, and end-to-end encryption.
Comprehensive administration with user and role management and password policy enforcement.
Pros
Reliable and secure remote features.
Easy setup and user-friendly interface.
Multi-OS support.
Strong file management and collaboration tools.
Cons
Occasional connectivity issues.
Some features may be less intuitive to use.
Higher cost for advanced features and larger teams.
Pricing
RealVNC Connect pricing starts at $9.32 per user per month and $3.69 per device per month for the Essentials plan. Higher-tier plans like Plus and Premium offer more features at increased rates, with custom pricing for the Enterprise plan.
AnyDesk is a remote desktop software provider that offers fast, easy, and secure solutions for remote support, access, and work. It is designed for use by IT experts, business professionals, and personal users and provides a versatile platform that supports a wide range of devices and operating systems.
Key features
Unattended access, session recording, and file sharing.
Cross-platform remote device control.
Text chat during remote sessions.
Multi-platform support, including mobile equipment.
High-speed remote desktop connections.
Pros
High-speed, reliable remote connections.
User-friendly interface and easy setup.
Supports a wide range of platforms and devices.
Advanced security features with end-to-end encryption.
Cons
Limited features in the free version.
High cost for the paid version.
Performance can be affected by network issues.
Pricing
AnyDesk offers flexible pricing plans based on the user's needs, with options for individual users and larger teams. The Solo plan, for a single user and three devices, starts at $12.90 per month, billed annually. Contact AnyDesk directly to get a custom quote tailored to your specific requirements.
ConnectWise ScreenConnect, formerly known as ConnectWise Control, offers fast, flexible, and secure remote desktop and mobile support solutions for various industries. It provides IT teams with on-demand access to desktops, mobile devices, and more, ensuring seamless support and reduced customer downtime.
Key features
Unattended access and multi-session handling.
Cross-platform remote control.
Applications and mobile device management.
Robust device security and remote reboot.
Administration with usage tracking and session recording.
Pros
Fast installation and ease of use.
Reliable connections that enhance troubleshooting efficiency.
Seamless integration with ConnectWise PSA.
Ability to run commands on remote systems.
Cons
Limited value without ConnectWise PSA integration
Slow login on the web application
Dark mode UI might not appeal to all users
Pricing
ConnectWise ScreenConnect offers four different pricing plans, starting at $28 per month for a single user. A free 14-day trial is also available.
ManageEngine Endpoint Central (formerly Desktop Central) is a Unified Endpoint Management (UEM) solution that manages servers, desktops, laptops, smartphones, tablets, and POS devices from a central location. It automates regular desktop management routines like software distribution and patching, OS imaging and deployment, IT equipment management, software license management, USB device usage, and remote desktop control.
Key features
Device management with enrollment, configuration, compliance, and monitoring.
Comprehensive security with software patching and endpoint protection.
Remote monitoring and access for IT management.
Application deployment and asset tracking for resource management.
Pros
Comprehensive endpoint management features with an easy-to-use interface.
Reliable software pushes and inventory management.
Effective remote control features for break-fix scenarios.
Integration with other ManageEngine products is seamless.
Good customer support through chat and email.
Cons
Patch management can be cumbersome.
MDM solution is less robust compared to competitors.
Remote control features need improvement.
Updates and maintenance for on-prem installations can be challenging.
Pricing
ManageEngine Endpoint Central offers various editions. The Free Edition manages up to 25 computers and 25 mobile devices. The Professional Edition costs $795 annually for 50 computers. The Enterprise Edition is $945 annually, and the UEM Edition is $1095 annually.
N-able N-sight RMM combines remote monitoring and management, ticketing, and billing capabilities into one powerful yet easy-to-use platform that streamlines day-to-day operations, combats threats, and drives operational efficiency.
Key features
Automated patching for compliance and security.
Integrated endpoint detection and response for layered security.
Secure access to desktop and other devices remotely.
Ticketing with workflows and automation for efficiency.
TeamViewer provides remote connectivity software for businesses of all sizes, offering solutions for access and support. Their products include TeamViewer Tensor for enterprise connectivity and TeamViewer Remote for secure access and support. TeamViewer also innovates in augmented reality (AR) and the Internet of Things (IoT), with strategic partnerships to enhance cross-device and cross-OS compatibility.
Key features
Device management and enrollment.
Secure remote capabilities across devices.
Screen sharing and collaboration tools.
Cross-platform access and mobile device support.
Session recording and unattended access.
Symantec Client Management Suite by Broadcom automates the deployment, management, patching, and securing of desktops and laptops, helping organizations reduce the cost and effort of managing Windows, Mac, Linux, and virtual desktop environments.
Key features
Hardware-independent image deployments and pre-boot environments.
Patching for multiple OS and 50+ non-Microsoft applications.
Automation for patching, configuration, and migrations.
Audit trails and reporting for compliance and monitoring.
BMC Client Management is a robust endpoint management solution designed to help organizations control costs, maintain compliance, and reduce data and financial risks. It provides comprehensive management from device acquisition to disposal, ensuring adherence to organizational and industry policies while supporting systems and software currency.
Key features
Asset and inventory management.
Remote PC issue diagnosis and resolution.
Centralized patching for security.
Audit trails and reporting for compliance.
Baramundi Management Suite is an endpoint management solution offering comprehensive tools for managing and securing devices in an enterprise environment. It supports a variety of platforms and includes capabilities for software deployment, patching, and device management, enabling organizations to maintain efficient control over their IT infrastructure.
Key features
Centralized software patching for system security.
Comprehensive asset and inventory management.
Remote PC issue diagnosis and resolution.
Detailed audit trails and compliance reporting.
There are many benefits to using a desktop management solution for your organization. Regardless of industry or company size, here's how these tools can help business growth:
Desktop management software is a comprehensive solution for managing and securing all computing devices within an organization, including desktops, laptops, and other endpoints. It covers tasks such as patch management, deploying software, security enforcement, and asset tracking.
On the other hand, remote desktop management specifically focuses on providing access and control of a computer from another location. This software is primarily used for troubleshooting, maintenance, and support, allowing IT professionals to interact with devices as if they were physically present.
While both solutions enable remote capabilities, desktop management offers a broader range of functionalities beyond remote access and the ability to manage mobile devices, desktops, laptops, and other enterprise endpoints simultaneously.
When selecting the best laptop management software, consider several key criteria. It is also essential to see if your needs are more aligned with computer inventory software or IT inventory management software. Support for different operating systems and device types is crucial to ensure compatibility with your existing infrastructure. Look for robust security features, such as automated patching and antivirus integration, to protect against vulnerabilities. Automation capabilities for routine tasks can significantly enhance efficiency.
Customer reviews and analyst evaluations provide valuable insights into the software's performance and reliability. Evaluate pricing models to ensure the solution fits your budget, and check for free trials to test the software in your environment. The quality of support, including availability and responsiveness, is essential for resolving issues quickly.
Finally, consider the software’s integration capabilities with other tools and systems in your IT ecosystem. Seamless integration can streamline workflows and improve overall management efficiency.
Choosing the right desktop management features that fit your organization's requirements is crucial for effective IT administration. These key features ensure that all devices within your organization are efficiently managed, updated, and protected. Here are the features to look for when choosing a desktop management solution:
In today’s increasingly distributed work environment, desktop management software is essential for IT teams to efficiently manage, secure, and support a wide array of devices. By automating repetitive tasks and providing robust remote management capabilities, desktop management software enhances productivity and reduces operational costs for IT admins and remote workers.
When selecting the best solution, consider critical features, integration capabilities, and support quality to ensure it meets your organization’s specific needs. The right desktop management software can significantly improve your IT operations and overall business efficiency.
If your organization is looking for a solution to manage IT equipment for distributed teams, GroWrk can help. We set up, equip, and scale remote companies while managing the full IT asset lifecycle. Our powerful dashboard gives you complete visibility over your assets so you can focus on what’s important. Request a demo today.