Logistics Analyst (MEA or Asia Pacific)

About us 🏢

We solve modern businesses' remote logistics and equipment management challenges. We are obsessed with building the best global remote workspace management platform. Our mission is to ensure people have equitable work experiences and opportunities regardless of their geographical location or remote work preferences.

Our Product 💻

Some of the benefits that we offer to our clients are:

• Set up a remote team locally, or globally.
• Ship equipment from their HQ country to other locations or buy equipment from multiple vendors internationally.
• An experience-driven team, a full-stack tech platform that integrates seamlessly with currently used team onboarding solutions to manage every aspect of team workstations, IT inventory, security, and equipment setup to make remote work at scale.

Our Company Culture 💛

We are a people-oriented company where our people are valued, driving a culture where one of the most important values is mutual respect. We want all our GroWrkers to feel that they can relate with each other and feel they are treated fairly in a global team-safe environment.

Leaders listen and have active conversations with everybody, especially their closest team. They make all employees feel like they are a vital “cog” in the wheel and give them the recognition that they deserve.

Work From Anywhere (WFA) 📍

At GroWrk Remote, we work from anywhere (WFA), which is a workplace choice that enables our employees to work from wherever they choose. Work from anywhere in the world (with good wifi). We prioritize time for deep work weekly and only have meetings when we have to. So you can work around your life—not live around your work!

Work Async ⚙️

Realtime (Sync) meetings on Meet/Slack are good for SOME things, like socializing and team bonding. There are also sensitive situations that need face-to-face interaction (emergencies, alignment, separations). But we’re a global company with people in many time zones. This makes sync meetings/huddles inefficient for routine work. The person you need could be asleep or enjoying downtime. If we waited for syncs to decide or act, we would be too slow to be competitive. The answer is to avoid sync methods for most work and use asynchronous work methods instead!

Highlights 🎢

As part of our team, you will:

• Have the opportunity to create, innovate, and implement all the processes and projects.
• Work with a global team that comes from different backgrounds and industries.
• We’re a fast-paced company, and you’ll find a new challenge every day and grow professionally! You’ll be part of a learning and development culture where excellence, constant effort, and hard work are recognized as part of our best practices.

About the role 💪🏻

Our Logistic Operations team is seeking a proactive and detail-oriented Logistics Analyst. The main goal of this position is to ensure the completion of logistics requests and optimize recovery processes with our global partners.

This role is responsible for triggering and fulfilling service requests placed by our clients and ensuring the devices are ready for their next deployment.

What will you do? 👩🏻‍💻

• Execute service requests placed in our platform in a timely and correct manner for any of our operating countries.
• Follow-up operations processes (like assisting our partners in the processes required to meet our clients’ internal needs and expectations).
• Follow-up order updates in our platform to make sure they are completed on time 
• Ensure order processes are transparent for the client
• Collaborate with regional fulfillment partners to ensure customer expectations around service delivery are consistently met
• Quote and process expedited services with our partners around the Eastern Hemisphere.
• Manage all user communications manually and through the platform features.
• Review and confirm the information in our platform matches with what our partner ships out and reports as delivered, and what the users confirm as received (model and serial number alignment).
• Identify opportunities for process optimization in your day-to-day job 

What do you need? 🎯

• International customer service experience in a remote capacity.
• Experience managing and updating databases, organizing, and keeping track of data.
• You're detail-oriented and well-organized
• English proficiency at B2 or higher
• Experience in audit processes and inventory management is an advantage

Personal Skills 👩🏻‍🦰

• An optimistic and can-do character.
• A proactive mindset that is always looking for ways to improve
• A great team player who enjoys working with others to achieve group success and improve customer outcomes.
• Growth mindset, challenging the status quo to find new solutions and out-of-the-box ideas

Preferred time zones 🌎

• MEA or Asia Pacific

Performance and Career Growth 🔥

GroWrk Remote will help you reach your goals and grow in your career. We offer mentoring, regular check-ins, a feedback culture, and training resources to help you achieve your goals and objectives.

What do we offer? 🏆

• A 100% WFA (Work From Anywhere) position with a people-centered company that values and fosters personal and professional growth
• Payment in USD or local currency
• Company equipment
• An outcome-driven environment that offer full flexibility in your working practices
• Learning budget
• In-person annual gathering