Frequently Asked Questions

We provide service to any company with a distributed or remote workforce needing IT equipment logistics and management.

GroWrk is a remote-first company with headquarters in San Diego, CA.

GroWrk provides full lifecycle management services, from onboarding to offboarding, including break/fix needs.

At the onboarding stage, we offer device procurement, storage, imaging, MDM enrollment, delivery, helpdesk, and warranty management.

When you request an offboarding for a departing employee, we handle pick-ups, diagnostics, disk wiping, clean up and return to inventory.

GroWrk supports 150+ countries.

 

Yes, GroWrk’s IT asset tracking platform provides real-time status updates on collections, inspections, and deliveries. 

Yes, GroWrk provides 24/7 Tier 1 IT support and can handle hardware requests from teams across the globe.

GroWrk also offers AI-powered tech support through GroWbot for faster response times, improved accuracy, and greater efficiency

GroWrk is focused on the management of workstations. Additional SWAG items can be provided through GroWrk on a case-to-case basis. However, we do not procure, deliver or manage furniture.

After companies add their employees to the GroWrk platform, employees will have access to an Employee Dashboard where they can view real-time updates about the equipment they will receive.

GroWrk is agnostic on hardware delivery and supports all brands, from Apple to HP, Lenovo, or Dell. GroWrk also supports associated peripherals and IT equipment, such as monitors, docking stations, mice, microphones, cameras, phones, or tablets.

GroWrk can procure computers on behalf of our customers, but customers can also provide computers through other procurement sources.

We are your IT closet in the cloud. GroWrk provides secure in-country storage facilities for company equipment for as long as required.

GroWrk customers legally own all their distributed equipment.

GroWrk charges a monthly management fee per workstation managed. A workstation consists of a laptop plus peripherals.

The monthly management fee includes the initial setup of equipment (imaging, MDM enrollment, shipping, 24/7 IT support, repairs, warranty management, and storage.) Offboarding fees include pick-up service, diagnostics, disk wiping, and re-provisioning.

GroWrk's onboarding process is designed to be short and efficient, allowing companies to begin using the platform quickly. The onboarding process for companies is as follows:

• Review and sign GroWrk Services Agreement and SOW.
• GroWrk will schedule an onboarding call to review their company portal, catalog build, employee information, integrations, and other company needs.
• GroWrk will populate your Dashboard based on the information provided on employees and workstations.

New equipment orders are subject to availability and manufacturer lead times. In-stock equipment can be delivered in 4-5 business days (depending on location). Prior to shipping, the device can be imaged and enrolled in your preferred MDM solution.

Initial agreements cover the first 12 months, but 2nd year and add-on agreements are also available.

Yes, GroWrk can customize a solution to your company’s specific requirements.

Yes, most companies migrate their distributed IT fleet to GroWrk management as a simple solution to global IT management.

A company can initiate an offboarding for its employees within the GroWrk platform.

When you start an offboarding, you will have to provide specific information like employee name, date of offboarding, and a pick-up address.

After gathering these details, GroWrk will initiate pick-up, disk wiping, diagnostics, break/fix, reprovisioning, and storage.

Yes, GroWrk can enroll the requested devices into multiple MDM solutions such as Intune, Autopilot, Kandji or ABM.

GroWrk has integrations with popular HR and IT systems like Hibob, BambooHR, Google Workspace, UKG, Workday, and Okta. GroWrk also offers APIs and access to the interaction team for integrations with additional 3rd party solutions.

Yes, GroWrk can attach asset tags at your company’s request.