SLA by country
Know timelines before you buy
5 to 7 business days (typical)
| GroWrk | Workwize | |
|---|---|---|
| Global SLAs & reliability |  Country-level SLAs with milestone tracking (procure → customs → doorstep). |
 Multiple public reviews report missed/rarely met SLAs and delivery/collection struggles outside the US—especially EU, AU, India, South America. [1] (G2)
|
| Pickups/returns (LATAM/APAC) | Timestamped retrieval SLAs; chain-of-custody logs. |
Users note slower courier pickups in LATAM and parts of APAC; need more depots. [2] (G2)
|
| Order visibility | Supplier PO mapping + serials pre-attached to user; live status. |
Reviewers cite "no meaningful updates," no link between Workwize order # and supplier order #; slow serial number entry. [3] (Capterra)
|
| Implementation timing | Pilot live in weeks with mirrored approvals; migration playbook. |
Reports of implementations taking months longer than anticipated. [1] (G2)
|
| Integration maturity | HRIS/MDM automations; robust API; auto-onboarding/offboarding. |
Mentions of limited auto-onboarding, API depth, and limited offboarding geos. [4] (Capterra)
|
| Bugs/UI limits | Enterprise-grade QA; roadmaped customization. |
Some reviews note bugs/mismapped assets and limited storefront customization. [2][5] (G2)
|
| Total cost to serve | A-la-carte (no platform fee) or Flex; logistics billed at carrier cost (transparent pricing). |
Practitioners report platform fees and ~30% product markups; some chose a VAR (e.g., CDW) on cost. [6] (Reddit) |
Global logistics
150+ country coverage with local warehousing for faster deliveryFull device lifecycle management
Advanced device management
Speed to deploy
Comprehensive IT support
Scalability
Cost efficiency
Integration capabilities
Environmental responsibility
Adaptable
"GroWrk is open to continual improvement of their product, and open to honest constructive feedback. Their platform and user experience has kept getting better and better over the almost year I have been using them. They have really helped us get hardware in the hands of our growing company in a timely manner. Special shoutout to our CSM & IT team for their willingness to be there every step of the way."
Computer and Network Security Administrator
Enterprise (> 1000 emp.)
Global Solution
"Through their processes and the stewardship of your account/customer success manager - you can expect a consistent experience across your geographic footprint. My team members whether they are in Chile, Colombia, Brazil, Argentina, Urugay, etc - I can expect they'll receive similar service and Growrk effectively functions like an extension of my team. This applies to onboarding new employees, collections and returns for repairs or offboarding at the end of an employee tenure."
Director, Standards & Compliance
Mid-Market (51-1000 emp.)
Transformative
“It was night and day from our old processes. Not just about the time savings, but the stress savings alone probably kept me from an ulcer!”
IT and Internal Tools Manager
Mid-Market (51-1000 emp.)
Stability
“The efforts of GroWrk's logistics team have been instrumental in bringing stability to our asset management, ensuring that everything is under control. Their support has made a significant difference in maintaining the consistency and efficiency of our operations.”
IT Systems Administrator
Mid-Market (51-1000 emp.)
Advanced
"Their platform and user experience has kept getting better and better over the almost year I have been using them. They have really helped us get hardware in the hands of our growing company in a timely manner. Special shoutout to our CSM & IT team for their willingness to be there every step of the way."
IT Manager
Enterprise (> 1000 emp.)
Efficiency
“With GroWrk employees get their laptops right from the start. Equipment goes into our device management system. We can monitor our inventory and assign or pull back equipment as needed. It’s been a huge time saver and a big stress reduction.”
Information Systems Manager
Mid-Market (51-1000 emp.)
Responsive
"The team and my account manager are always quick to respond, flexible, and transparent with how they resolve our needs.
GroWrk has done a great job at being the leader in expanding their scope for the places I need equipment purchased, stored, and maintained. I've had experiences of employees who are remote and traveling in all sorts of locations be able to get replacement equipment in a convenient way because of GroWrk's wide network and quick responsiveness."
IT Systems Administrator
Mid-Market (51-1000 emp.)
Intuitive
"GroWrk has been a great solution for managing IT equipment for our teams across LATAM. GroWrk has helped streamline some of our processes for deploying devices to team members in different locations. The platform is easy to navigate, and the ability to track inventory remotely is helpful."
Information Systems Manager
Mid-Market (51-1000 emp.)
Explore SLAs by Country