SSr Customer Success Manager (LATAM)

About us 

We solve modern businesses' remote logistics and equipment management challenges. We are obsessed with building the best global remote workspace management platform. Our mission is to ensure people have equitable work experiences and opportunities regardless of their geographical location or remote work preferences.

Work From Anywhere

At GroWrk Remote, we work from anywhere (WFA), which is a workplace choice that enables our employees to work from wherever they choose. Work from anywhere in the world (with good wifi). We prioritize time for deep work weekly and only have meetings when we have to. So you can work around your life—not live around your work!

About the role 

We’re looking for a commercially driven Enterprise Customer Success Manager who thrives at building strategic partnerships, uncovering revenue growth opportunities, and ensuring our clients get maximum value from our services.

You will be the trusted advisor to our largest enterprise customers—helping them streamline their device programs, optimize procurement, and plan ahead for scale. You’ll also drive upsells, expansions, and renewals while making sure every interaction strengthens our long-term relationship.

A day in your role might include leading a QBR with a global tech company, aligning onboarding timelines for a multinational expansion, finalizing a renewal, and collaborating internally on how to improve catalog setup speed for a client’s new market launch.

Responsibilities

• Own the entire customer lifecycle for enterprise accounts, from onboarding to renewal.
• Lead strategic onboarding projects—ensuring smooth procurement, catalog setup, and delivery across regions.
• Proactively monitor account health, resolving potential challenges before they impact the client.
• Build strong, trust-based relationships with decision-makers and operational contacts.
• Identify upsell and cross-sell opportunities (new markets, additional hardware, premium services).
• Lead strategic discussions on global device management programs backed by data-driven insights.
• Secure timely renewals and strengthen contractual agreements.
• Work cross-functionally with Operations, Sales, and Support to deliver enterprise-grade service.
• Gather and share client feedback to improve our processes and product offerings.
• Contribute to account forecasting and long-term strategic planning.

What you need to bring

• Bachelor’s or Master’s degree, or an equally compelling professional background.
• 3+ years managing enterprise-level accounts in a client-facing role (CSM or AE), ideally in SaaS, hardware procurement, or global operations.
• Experience managing complex onboarding projects across multiple regions.
• Proven ability to influence and present to executives and procurement leaders.
• Commercial mindset with a strong ability to identify and execute on growth opportunities.
• Skilled in problem-solving, planning, and data-driven decision making.
• Proficiency in CRM tools (HubSpot experience is a plus) and MS Office/Google Suite.
• Excellent English communication skills (written and verbal).

Who You Are

• Strategic thinker who can also roll up their sleeves to get things done.
• Entrepreneurial, adaptable, and comfortable working in a fast-paced, evolving environment.
• Transparent, reliable, and committed to delivering on promises.
• A natural relationship builder who understands the value of trust and partnership.
• Passionate about making global work seamless for our clients.

Timezone

• Remote / Colombia or Mexico
  

Performance and Career Growth 

GroWrk Remote will help you reach your goals and grow in your career. We offer mentoring, regular check-ins, a feedback culture, and training resources to help you achieve your goals and objectives.

What do we offer? 

• A 100% WFA (Work From Anywhere) position with a people-centered company that values and fosters personal and professional growth
• Payment in USD
• Company equipment
• An outcome-driven environment that offers full flexibility in your working practices
• Learning budget
• In-person annual gathering