Integrating your GroWrk Dashboard with Freshservice

The new integration between GroWrk and Freshservice simplifies importing employee and device data into your GroWrk Dashboard without switching between platforms. 

By integrating Freshservice into GroWrk, you can always have up-to-date Agent and device data. Filters let you select exactly the data you need from one platform to another, improving the onboarding experience for your end users.

Here's a breakdown of how to set up this integration and the benefits for your IT teams.

About Freshservice

Freshservice, developed by Freshworks, is a cloud-native IT service desk software designed to modernize and enhance service management. Using AI, Freshservice provides intelligent ticketing capabilities and multi-channel support to streamline issue resolution processes.

Built on an open platform, Freshservice offers APIs for further extension and customization, allowing businesses to tailor the software to their specific needs. Over 20,000 organizations, including NHS and Veeva, trust Freshservice for IT support and service management needs. 

How to connect GroWrk with Freshservice

Connecting GroWrk with Freshservice is a straightforward process that seamlessly imports your employee and device data. Follow these simple steps to set up the integration:

1. In your GroWrk Dashboard, go to the Integrations Setup page.
2. Enter your Freshservice URL and API Key from your Freshservice account settings.
3. Choose to send an automatic or manual invitation to the Employee Dashboard.
4. Select your option and click “Set Up.”
5. You’ll receive a notification once Freshservice is successfully synced. Click “Accept” to confirm.

The integration between GroWrk and Freshservice includes customizable filters that allow you to control which data is synced between the platforms. You can customize and set these filters to sync account data according to your needs. To configure these filters, follow the steps below:

1. Go to the Filters tab in Integrations Setup.
2. Edit the filters by clicking the edit icon. 
3. Select the filter type (Include or Exclude) to make your filter selections.
4. Save your selections.
5. Click “Continue” to save and apply your filters.

Filtering Agent and device data

Our integration with Freshservice offers two groups of filters, one for employee data and one for product data. Below is a list of the specific Agent and device information you can import into your GroWrk Dashboard.

Employee filters:

• Countries: Include or exclude employees based on their country.
• Teams: Sync data for specific teams within your organization.
• Status: Filter employees by their status, such as active or inactive.
• Employment types: Include or exclude employees based on their contract type, such as full-time or part-time.

Product filters:

• Product types: Sync specific types of devices, such as laptops or servers.
• Manufacturers: Include or exclude devices from certain manufacturers.

Please note that Agent information will be synced as employee information on GroWrk. Devices will only be synced if they have a serial number and are assigned to a Freshservice Agent.

What does this mean for your IT team?

Integrating GroWrk with Freshservice offers significant benefits for your IT team, enhancing the efficiency and effectiveness of your IT asset management. 

Up-to-date employee and device data

The GroWrk and Freshservice integration keeps your employee and device data current with daily syncs. New hires and device status changes will be updated in your GroWrk Dashboard after every sync.

Faster employee onboarding

Admins can get employees started with GroWrk immediately after setup. You can choose to send an automatic or manual invitation. If you choose to send an automatic invite, employees receive an invitation in their email to access the GroWrk Employee Dashboard and complete the steps to receive their equipment.

Improved workflows and efficiency

Connecting GroWrk and Freshservice enhances workflows and overall efficiency by automating data synchronization. This saves time and effort by keeping data updated without manual intervention for a unified view of IT assets and employee information. IT managers can focus on strategic tasks, reducing administrative burdens and minimizing errors.

Wrapping up

Integrating GroWrk with Freshservice delivers accurate data synchronization, simplifies asset management, and streamlines IT onboarding. With access to unified data, IT managers can understand asset utilization, predict future needs, and identify potential issues.

For organizations using Freshservice, this integration bridges the information gap between the two platforms, reduces manual data input, and leaves more time for your IT team to concentrate on high-impact projects.

Speak with one of our product specialists to learn how GroWrk can save your IT operations time and money.