How GroWrk Saved OfferUp Hours Onboarding and Streamlined Device Retrieval
OfferUp · Mobile marketplace · Latin America contractor equipment with GroWrk
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OfferUp at a glance
OfferUp is the largest mobile marketplace for local buyers and sellers in the U.S. Founded in 2011, it has grown to serve local markets nationwide — with more than 1 in 6 adults using OfferUp in 2023.
As OfferUp expanded contractor support into Latin America, the process it had perfected for U.S. contractors stopped working. GroWrk gave the team a repeatable way to equip contractors in-region, enroll every device in Apple Business Manager, and get equipment back when a contract ended.
A working U.S. process that didn't travel
OfferUp expanded contractor support into Latin America to tap a more diverse talent pool. The company already had a well-working system for procuring and shipping equipment to remote contractors inside the U.S. — but the same process in Latin American countries ran into significant obstacles.
We spoke to Michael Goldblatt, IT and Internal Tools Manager at OfferUp, about those challenges. His team's main problems in equipping Latin American contractors were:
- Establishing an easy, replicable, reliable process to equip remote contractors in Latin America.
- Finding vendors to source and deliver hardware to local contractors in-country.
- Retrieving equipment when contractors ended their support.
- Identifying vendors that enroll devices into Apple Business Manager (ABM).
Finding the right equipment for a contractor typically meant manual work for Michael's team: numerous back-and-forth emails with vendors, delayed deliveries, and — most importantly — no way to enroll devices in Apple Business Manager, an essential tool for remote device management.
Unreliable delivery could delay contractor onboarding, causing friction with contractors filling much-needed roles. Retrieving equipment from remote workers who left the company was its own problem.
"With GroWrk, Latin American-based contractor support can get their laptops right from the start. Equipment goes into our device management system. We can monitor our inventory and assign or pull back equipment as needed. It's been a huge time saver and a big stress reduction."
A mature platform that ticked every box
Michael evaluated several vendors. GroWrk stood out for its mature platform, built specifically for streamlined IT asset procurement and management, and covering the full equipment lifecycle from shipping through retrieval and disposal.
Unlike the other solutions OfferUp considered, GroWrk ticked all of the required boxes:
- Fair pricing across the region for owned devices.
- Integration with Apple Business Manager.
- Reliable delivery.
- Centralized device lifecycle management at the click of a button.
- The ability to retrieve and reuse equipment.
Onboarding into GroWrk was smooth. OfferUp imported existing contractor data across different countries and customized its catalog on a per-country basis.
Four hours back per onboarding — and equipment that comes home
After implementing GroWrk, OfferUp reduced contractor onboarding times and built a more efficient process to recover and reuse equipment, avoiding lost costs. Notable improvements include:
- Reduced the time required to onboard contractors by up to four hours.
- Higher productivity from new contractors.
- Recouped thousands of dollars in losses by retrieving old equipment.
- No more late nights and very early mornings managing vendors across multiple timezones.
- One vendor and one timezone for the entire IT equipment lifecycle.
- Reduced stress and pressure on the OfferUp IT management team.
Over seven months with GroWrk, Michael's team saved a week's worth of work hours — time they now spend on core work like resolving support issues, rolling out new tools, and managing other SaaS applications.
"Everything about this whole process is just a million times better."
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