Assistant Account Manager – EMEA (Long Tail Accounts)

About us 

We solve modern businesses' remote logistics and equipment management challenges. We are obsessed with building the best global remote workspace management platform. Our mission is to ensure people have equitable work experiences and opportunities regardless of their geographical location or remote work preferences.

Work From Anywhere

At GroWrk Remote, we work from anywhere (WFA), which is a workplace choice that enables our employees to work from wherever they choose. Work from anywhere in the world (with good wifi). We prioritize time for deep work weekly and only have meetings when we have to. So you can work around your life—not live around your work!

About the role 

We’re looking for a proactive and detail-oriented Assistant Account Manager to support the management of our long tail accounts across the EMEA region. This role plays a key part in ensuring a smooth and consistent experience for smaller-volume clients who collectively represent significant business impact.You’ll work closely with the regional team, supporting day-to-day operations, client interactions, and internal coordination to maintain account health and satisfaction.

Responsibilities

• Manage a portfolio of long-tail accounts, ensuring proactive attention and timely support.
• Follow up on orders, onboardings, renewals, and administrative processes.
• Monitor account health metrics (health score, engagement, churn risk).
• Identify opportunities for automation, efficiency, and improved client experience.
• Serve as a fast-response contact for minor client inquiries and issues.
• Ensure all interactions and updates are properly recorded in internal systems (e.g., HubSpot, Notion, CRM).
• Assist in building reports and dashboards for the Account Management team.
• Collaborate with support, logistics, and product teams to address minor escalations.

What you need to bring

• 1–2 years of experience in Customer Success, Account Management, or similar roles.
• Excellent written and verbal communication skills in English. Additional European languages are a plus.
• Comfortable working with tools like CRMs (HubSpot, Salesforce), Notion, and ticketing platforms.
• Strong attention to detail, follow-through, and problem-solving mindset.
• Ability to prioritize multiple tasks and work independently in a fast-paced environment.

Preferred Qualifications

• Aspiring Closer: You’ve had success generating pipeline and are ready to own deals end-to-end.
• Curious & Coachable: You ask great questions, love learning, and are eager to sharpen your sales skills.
• Process-Oriented: You manage your time, pipeline, and follow-up efficiently and independently.
• Customer-Centric Communicator: You listen closely, speak clearly, and can simplify complex ideas.
• Resilient & Driven: You thrive in a fast-paced environment and don’t mind hearing “no” on the way to “yes.”
• Familiarity with SaaS, IT, or hardware procurement industries

Timezone

• Remote / EMEA Time Zone (ideally based in Philippines)
  

Performance and Career Growth 

GroWrk Remote will help you reach your goals and grow in your career. We offer mentoring, regular check-ins, a feedback culture, and training resources to help you achieve your goals and objectives.

What do we offer? 

• A 100% WFA (Work From Anywhere) position with a people-centered company that values and fosters personal and professional growth
• Payment in USD
• Company equipment
• An outcome-driven environment that offers full flexibility in your working practices
• Learning budget
• In-person annual gathering