GroWrk-Logo-Regular

How to send IT equipment to Bulgaria

Looking to send IT equipment to your remote teams in Bulgaria? GroWrk simplifies cross-border IT asset management, making it seamless and stress-free. Whether you're shipping laptops, servers, or other critical technology, we handle it all, ensuring smooth delivery right to your teams in Bulgaria.

__Bulgaria Map-min

At a glance

Bulgaria, nestled in Southeastern Europe, is a rising star in the global tech landscape, known for its competitive economy, modern IT infrastructure, and a booming technology sector. As a key player in the outsourcing industry, Bulgaria continues to attract international businesses seeking efficient, cost-effective solutions without sacrificing quality.

CURRENCY

Bulgarian Lev (BGN)

OFFICIAL LANGUAGE

Bulgarian

TIME ZONE

Eastern European Time (EET) GMT+02:00

Eastern European Summer Time (EEST) GMT+03:00 during daylight saving time

CUSTOMS DUTY ON ELECTRONICS

20% VAT

Generally 0-5% customs duties with a VAT rate of 20%, although there may be exemptions for specific goods or under certain conditions

SHIPPING LEAD TIME

3-7 days

(depending on location and shipping method)

IT OUTSOURCING MARKET

Revenue in the IT services market is expected to grow at an annual rate of 6.08% from 2025 to 2029.

Overview of IT operations in Bulgaria

__Bulgaria-min

A digital innovation leader: Bulgaria is advancing rapidly in digital innovation, with a significant portion of the population actively utilizing online services. 92.1% of Bulgarian households will have internet access. The country’s commitment to digital transformation spans sectors such as fintech, e-commerce, and the tech startup ecosystem, driven by both government and private sector initiatives, making it a prime location for businesses looking to grow and expand.

Robust IT infrastructure: Bulgaria is positioning itself as a key player in the tech world, thanks to its high-speed internet and increasing number of data centers. This makes it an ideal hub for cloud computing, hosting services, and international businesses seeking to optimize their digital operations and expand into Eastern Europe.

Sustainability focus: Bulgaria is taking significant strides in creating a more sustainable IT sector. Government programs and incentives are promoting eco-friendly IT solutions, encouraging businesses to reduce their carbon footprints and adopt green technologies, which is not only beneficial for the environment but also aligns with the global shift towards sustainability.

Skilled workforce: Thanks to the country’s growing emphasis on tech education, Bulgaria is home to a highly qualified workforce. With expertise in software development, cybersecurity, IT systems, and coding, Bulgaria provides businesses with access to a reliable talent pool, ready to drive innovation and technological advancement.

Business-friendly environment: Bulgaria offers a supportive regulatory framework, featuring tax policies that benefit businesses and robust data protection laws. The country is renowned for its welcoming environment for foreign investment, fostering a vibrant entrepreneurial ecosystem that encourages international partnerships and business expansion.

A strong cybersecurity framework: As cyber threats evolve, Bulgaria is strengthening its cybersecurity laws and practices. The government is proactive in creating a secure digital environment, ensuring that digital systems, infrastructure, and sensitive data are protected, which is critical for businesses operating in an increasingly digital world.

Thriving tech ecosystem: Cities like Sofia and Plovdiv are emerging as vibrant hubs for innovation, boasting a thriving startup scene fueled by venture capital, government support, and numerous networking opportunities. Bulgaria’s tech ecosystem offers an exciting atmosphere for companies to innovate, collaborate, and thrive.

 

Shipping IT equipment to Bulgaria: What you need to know

Customs regulations
  • Customs regulations: It's crucial to be aware of Bulgaria's customs regulations when shipping IT equipment to ensure a quick and hassle-free process. The Bulgarian Customs Authority oversees the import process and ensures compliance with both national and EU regulations.
  • Bulgarian Customs Authority: The Bulgarian Customs Agency (Agenzia de Douane na Balgariya) is responsible for managing imports into the country. This includes ensuring that shipments meet Bulgarian and EU customs standards, including proper classification and documentation, as well as the payment of required duties and taxes.
Duties and taxes
  • Customs duties: IT equipment is generally subject to customs duties ranging from 0% to 5%. However, the duty rate may vary depending on the item’s classification under the Harmonized System (HS) Codes.
  • HS Codes: Each item of IT equipment is assigned an HS Code, which determines the applicable duty rate. For example, laptops may be exempt from duties, while peripherals such as mice or keyboards may be subject to a small duty charge.
  • VAT: Bulgaria applies a standard VAT rate of 20% to most goods, including IT equipment. This VAT is calculated based on the total cost of the items, including shipping and any applicable duties. VAT must be paid before the goods can be cleared through customs.
  • VAT exemptions: While most IT products are subject to VAT, certain goods, such as medical devices or energy-efficient products, may qualify for VAT exemptions.
Required documentation
  • Commercial Invoice: This document outlines the value and description of the items being shipped.
  • Packing List: A detailed list of the shipment's contents, quantities, and packaging specifics.
  • Bill of Lading (BOL) or Airway Bill: This document confirms the shipment and transportation of goods.
  • Customs Declaration Form: This form outlines the specifics of shipments from non-EU countries and is required for all shipments.
  • Certificate of Origin: In some cases, you may need this to prove where the items originated from.
  • Import License: This is required only for specific items, such as military technology or goods that are under export control regulations.
Import restrictions
  • Export control regulations: Items like encryption software or military-grade equipment may require an export license. Before shipping, make sure to check whether your shipment falls under these regulations.
  • Waste Electrical and Electronic Equipment (WEEE) regulations: Bulgaria adheres to the EU’s WEEE directive, which governs the recycling and disposal of electronic waste. Compliance with these regulations is mandatory when shipping used or refurbished IT equipment. You’ll need to ensure that your equipment meets Serbia’s standards for e-waste management.
  • Battery regulations: IT equipment with lithium-ion batteries must be packaged and labeled in compliance with specific shipping regulations, which include marking the items as dangerous goods. Make sure to consult with your carrier to ensure compliance with the latest regulations.
New vs. Used equipment
  • New IT equipment: For new IT products, such as laptops, desktops, or peripherals, VAT (20%) and customs duties (ranging from 0% to 5%) are applied based on the product type and value. Ensure that the total value of the goods, including shipping costs, is correctly declared.
  • Used or refurbished equipment: When shipping used or refurbished IT equipment, compliance with the WEEE Directive is mandatory for recycling and disposal. Ensure that all items are well-documented for compliance and include proof of participation in recycling programs, particularly for older or previously used devices.
Customs clearance process
  • Customs declarations: All shipments, whether from EU or non-EU countries, need to go through customs declarations. The shipper or a customs broker can do this. It’s important that the declaration accurately reflects the value, origin, and description of the goods.
  • Clearance: After all the necessary documents are submitted, the duties and taxes are paid, and if needed, an inspection is carried out. Once this process is completed, the shipment can be delivered.
Penalties or fines for non-compliance
  • Fines: Failure to follow e-waste disposal regulations or provide correct customs declarations can result in fines. Improper disposal of IT equipment or failure to use certified recycling services may incur penalties ranging from BGN 1,000 to BGN 25,000 (approximately €500 to €12,500).
  • Legal consequences: Mishandling IT equipment can also result in legal action. For instance, the company could face civil penalties or lawsuits if personal data is not erased correctly from devices. Violating GDPR about shipping devices with sensitive data could result in heavy fines, reaching up to €20 million or 4% of the company's global turnover, whichever is higher.
  • Environmental fines: Bulgaria, in line with EU regulations, enforces strict laws to protect the environment. Any improper disposal of e-waste, particularly when it involves hazardous materials, can result in substantial fines.

Checklist for sending laptops to Bulgaria

When shipping laptops to Bulgaria, it’s important to follow a few best practices to ensure the process goes smoothly, and your equipment arrives safely and on time. Here are some helpful shipping tips:

884_Checklist-Country-Guide-min
  • Checklist Select trusted couriers: Choose reliable couriers such as GroWrk, DHL, UPS, FedEx, or Bulgarian Posts (Български пощи) for international shipping. These carriers offer tracking services and are experienced with Bulgarian customs procedures.
  • ChecklistCheck service levels: Select the appropriate shipping option based on urgency. Express shipping (3-7 days) for high-priority deliveries. Standard shipping (7-14 days) for cost-effective options.
  • ChecklistUse high-quality packaging: Secure laptops with sturdy, padded boxes and protective materials like bubble wrap, foam inserts, or air cushions to prevent damage during transit.
  • Checklist Disassemble where possible: If shipping accessories like chargers, docking stations, or monitors, package them separately to prevent damage. Remove detachable components if applicable.
  • Checklist Label clearly: Ensure the recipient’s name, address, and contact details are correctly labeled. Mark the package as "fragile" to encourage careful handling.
  • Checklist Accurate product descriptions: On the commercial invoice, provide a detailed and accurate description of the laptop, including its brand, model, and serial number. Inaccurate descriptions may cause customs delays.
  • Checklist Value declaration: Declare the correct value of the laptop to avoid under- or over-declaring, which could lead to customs inspections or fines. The declared value determines any applicable duties and taxes.
  • Checklist Customs declarations: Bulgaria is part of the EU, so shipments within the EU do not require customs clearance. For shipments from outside the EU, include: EU Single Administrative Document (SAD), commercial invoice, and packing list.
  • ChecklistProof of origin: If applicable, Attach a certificate of origin if applicable to benefit from EU trade agreements, which can reduce or eliminate import duties.
  • Checklist Understand import duties & taxes: Laptops are duty-free under the EU tariff system but are subject to 20% VAT on the CIF value (Cost + Insurance + Freight).Checklist
  • ChecklistPre-pay duties and taxes: Some couriers allow for pre-paid duties and taxes to simplify customs clearance and prevent the recipient from facing unexpected charges upon arrival.
  • Checklist Protect against loss or damage: Consider purchasing shipping insurance for high-value laptops to protect against loss, theft, or damage during transit.
  • Checklist Compliance with Bulgarian regulations: Ensure compliance with EU regulations, including CE marking, RoHS, and WEEE directives for electronic products.
  • Checklist Use tracking tools: Major couriers provide real-time tracking—monitor shipments closely to anticipate customs clearance updates and delivery progress.
  • Checklist Stay in touch with the recipient: Notify the recipient about the expected delivery timeline, tracking updates, and any customs-related requirements to avoid delays.
  • Checklist Expect weather and seasonal delays: Plan for delays during Bulgarian holidays, winter storms, or peak shipping periods like Black Friday and Christmas.
  • Checklist Bulgarian domestic delivery options: For final delivery, consider Bulgarian Posts, Econt, Speedy, or DPD Bulgaria to ensure efficient and reliable in-country delivery.

885_Cost-Country-Guide-min

Average cost of IT Equipment in Bulgaria

Laptops (Business Grade):

  • Mid-range: BGN 1,000 - BGN 2,500
  • High-end: BGN 2,500 - BGN 4,500
    High-end models such as Apple MacBook Pro, Dell XPS, and Lenovo ThinkPad are priced on the higher end.​

Monitors (Business Grade):
  • Standard: BGN 350 - BGN 800
  • Ultrawide/4K: BGN 1,000 - BGN 2,000
    Monitors from trusted brands like Dell, Samsung, and LG typically range within these prices, with 4K or ultrawide models costing more.​

Desktops (Business Grade):
  • Standard Desktop PC: BGN 1,000 - BGN 3,500
  • Workstation Desktop (for high-performance tasks):  BGN 3,500 - BGN 9,000+
    Prices depend on the brand and specifications, with options from HP, Lenovo, and Apple among the most common.​

Printers (Laser):
  • Standard Office Printers: BGN 300 - BGN 1,000
  • High-Volume Printers: BGN 1,500 - BGN 4,500
    Leading brands such as HP, Canon, and Brother offer a wide range of models for office environments.

Public holidays & IT work hours to plan your shipment

  • Key public holidays in Bulgaria:

    1. New Year’s Day – January 1
    2. Easter Sunday – Date varies (usually in April)
    3. Easter Monday – The Monday after Easter Sunday
    4. Labour Day – May 1
    5. St. George’s Day – May 6
    6. Assumption of the Virgin Mary – August 15
    7. Independence Day – September 22
    8. National Revival Day – November 1
    9. Christmas Day – December 25
    10. Boxing Day – December 26

     

     

Typical work hours for IT professionals

  • Standard Workweek
    • The typical workweek in Bulgaria consists of 40 hours, with most professionals working from 9:00 AM to 6:00 PM, Monday to Friday. 
    • Businesses in the IT sector offer flexible working hours, allowing employees to start and finish their workday at times that suit them best, as long as the 40-hour weekly requirement is met.

  • Overtime
    • In Bulgaria, overtime is regulated by law and is usually required only when necessary. Employees who work overtime are entitled to additional pay, generally at a rate of 1.5 times their regular hourly wage. 
    • If overtime falls on a weekend or public holiday, the pay rate can be much higher. The law ensures that employees are fairly compensated for extra hours worked, and the total working hours, including overtime, should not exceed 48 hours on average over a reference period.

  • Public Holiday Work
    • When it comes to public holidays, many IT professionals enjoy a well-deserved break as most offices are closed or operate with reduced hours. 
    • If employees are required to work on a public holiday, they are compensated with either holiday pay or additional time off to be used at a later date. This ensures that working during holidays is properly recognized and rewarded, maintaining a healthy work-life balance.


 

 

What to consider when retrieving IT equipment from employees in Bulgaria

Local delivery and logistics services
  • GroWrk: GroWrk offers a comprehensive global logistics solution for retrieving IT equipment in Bulgaria. They partner with top shipping providers to deliver a seamless process for asset retrieval. GroWrk’s services include compliance with local regulations, real-time tracking, and end-to-end logistics management, ensuring the safe and timely handling of all your equipment.
    DHL Express Bulgaria: DHL Express is well-known for its fast, reliable shipping services in Bulgaria. Offering both standard and expedited delivery options, DHL ensures secure packaging for fragile items such as IT equipment. Their real-time tracking system provides full transparency throughout the retrieval process, making them an ideal choice for businesses requiring quick and secure deliveries.
    UPS Bulgaria: UPS is a trusted name for both domestic and international shipments, offering a range of services in Bulgaria, from standard delivery to expedited options. Their secure packaging and extensive tracking capabilities make them a reliable partner for businesses handling valuable IT assets. UPS is particularly suited for the timely, secure retrieval of equipment from employees, providing peace of mind that the equipment is delivered safely.
    GLS Bulgaria: GLS provides reliable parcel delivery throughout Bulgaria, offering both standard and express services tailored to meet various needs. Known for its flexible delivery schedules and efficient real-time tracking, GLS provides a secure and dependable option for retrieving IT equipment. Their service ensures that your equipment reaches its destination safely and promptly.
    InPost Bulgaria: InPost is a leading logistics company in Bulgaria, recognized for its innovative solutions, including automated parcel lockers. They offer flexible delivery options, including express services, and provide real-time tracking for maximum visibility throughout the process. InPost’s efficient and secure delivery system makes it an excellent option for retrieving IT equipment from remote or difficult-to-reach locations in Bulgaria.
Inventory management
  • Update asset records: As IT equipment is retrieved, update your inventory management system to reflect the return of assets. This allows for accurate tracking and reporting of company property.
  • Use barcodes/asset tags: If possible, use barcode labels or RFID tags for easy identification and tracking of returned assets.
Logistics challenges for remote locations
  • Longer delivery Times: Deliveries to remote regions in Bulgaria can take significantly longer because of limited infrastructure, fewer local delivery hubs, and less frequent shipping routes. This means shipments may experience delays compared to more urban areas, requiring additional time for processing and transit.
  • Higher shipping costs: Shipping to Bulgaria’s remote or rural areas often comes with higher costs. The extra distance, fewer established routes, and the need for specialized handling all contribute to the increased expense. Businesses should be prepared for these higher fees when sending equipment to more distant locations.
  • Limited service availability: Not all logistics providers offer services to Bulgaria’s more isolated regions, or if they do, delivery schedules may be less frequent. This can make it challenging to coordinate shipments and ensure timely deliveries. It’s essential to select logistics partners who can reliably service these areas carefully.
  • Customs and regulatory hurdles: While Bulgaria is part of the European Union, remote locations might still face specific local regulations or additional customs clearance steps. Certain areas may have specific requirements for documentation or compliance, which could potentially delay the delivery process if not addressed correctly in advance.
  • Lack of tracking updates: Tracking shipments to Bulgaria’s more isolated regions can be tricky, as updates may be less frequent or sometimes unavailable. This makes it harder to monitor the progress of deliveries in real-time, and businesses may need to rely on other methods, like direct communication with the logistics provider, to stay updated on their shipment’s status.
Equipment agreement with employees
  • Ownership and usage: Clearly state that the equipment is the company's property and is to be used exclusively for work-related tasks.
  • Maintenance and care: Outline the employee's duty to maintain the equipment in good condition, including guidelines for regular upkeep and proper handling.
  • Data security: Specify protocols for data protection, emphasizing the importance of safeguarding sensitive information and adhering to company security policies.
  • Return procedures: Define the process for returning equipment upon termination or when it's no longer needed, including timelines and the conditions in which items should be returned.
  • Liability for damage or loss: Detail the consequences for damage beyond normal wear and tear or failure to return equipment, which may include financial responsibility or other disciplinary actions.

How to dispose of IT equipment in Bulgaria

Data wiping

  • Data wiping: Before disposing of any IT equipment, it’s critical to wipe all data securely. Certified software should be used to erase all data from hard drives, SSDs, or any other storage devices. This guarantees that sensitive information is permanently removed and cannot be retrieved.
  • Shredding and destruction: For an extra layer of security, consider physically destroying storage devices. Methods like shredding or crushing ensure that no one can access the data stored on the equipment, even if it ends up in the wrong hands.

WEEE compliance (Waste Electrical and Electronic Equipment Directive)

  • Certified E-Waste disposal: In Bulgaria, it’s essential to work with certified e-waste disposal services that align with Bulgarian regulations and European Union directives, such as the WEEE Directive. These certified services ensure that your equipment is dismantled safely and that hazardous materials, such as batteries, mercury, and other toxic substances, are disposed of responsibly.
  • Recycling centers: Small electronics can typically be dropped off at local recycling centers. However, specialized disposal services are necessary for larger IT equipment, such as servers or office-wide machines. These services ensure that your more significant assets are adequately accounted for and handled by legal requirements.

Repurposing IT equipment

  • Donation to charitable organizations: If your equipment is still functional, consider donating it to schools, non-profit organizations, or community groups in Bulgaria. Many institutions need functional IT devices, and your donation can help reduce waste while giving back to the community.
  • Internal repurposing: For companies that regularly upgrade their IT infrastructure, repurposing older devices within the organization can be a great option. Devices that are no longer needed for critical tasks can be reassigned for less demanding purposes in other departments or utilized for employee training and development.

Manufacturer take-back programs

Many IT equipment manufacturers in Bulgaria offer take-back programs, which allow businesses to return old devices for recycling or repurposing. These programs help ensure responsible disposal and are designed to assist companies in complying with both local and international environmental standards.

Certified e-waste recycling providers

When selecting a disposal service, ensure that you partner with third-party providers certified by the relevant Bulgarian environmental authorities. Certified companies will handle the recycling process properly, ensuring that your equipment is disposed of legally and sustainably. Additionally, they will provide the necessary legal documentation and certificates of destruction or recycling, giving you peace of mind that the process has been done correctly.

885_Disposal-Country-Guide-min

Local IT Outsourcing Solutions in Bulgaria

You can streamline your IT logistics and asset management with GroWrk’s comprehensive global solution. Whether it’s shipping equipment or managing IT assets across multiple regions, GroWrk helps you stay compliant and efficient every step of the way. Here’s why GroWrk is the ideal partner for managing your IT assets in Bulgaria:

GroWrk-Logo-Regular-1
1. Wide global coverage

At GroWrk, we offer seamless IT outsourcing solutions across over 150 countries, including Bulgaria. Our deep understanding of the local market ensures that your teams benefit from tailored solutions that comply with Bulgarian regulations and industry standards, giving your business a competitive edge.
2. End-to-end asset management

GroWrk takes care of the entire IT asset lifecycle, from procurement to disposal, so your team can focus on what really matters—growing your business. We manage your IT infrastructure in Bulgaria efficiently and effectively, ensuring your operations run smoothly while we handle the details.
3. Intuitive platform for easy deployment

Our platform simplifies the deployment of IT assets, enabling you to track usage and monitor shipments all in one place. By centralizing asset management, we eliminate logistical headaches, allowing your teams in Bulgaria to stay focused and productive.
4. Smooth delivery and equipment retrieval

We ensure the smooth delivery of IT equipment, such as laptops, to your employees throughout Bulgaria. When employees transition out of the company, we make the retrieval process quick and cost-effective, relieving you of any logistical stress.
5. Compliance with Bulgarian import regulations

GroWrk ensures that every shipment complies with Bulgaria’s import regulations, customs procedures, and tax requirements. From managing VAT to handling import duties, we take care of all the compliance details to ensure your IT equipment reaches your teams in Bulgaria without delays or extra costs.
6. Efficient repairs and maintenance

Our repair and maintenance services ensure your IT devices remain in top condition, minimizing downtime and allowing your teams in Bulgaria to maintain peak productivity. GroWrk handles repairs efficiently, ensuring that your operations continue to run smoothly without unnecessary delays.
7. 24/7 Support for peace of mind

Our customer support team is always available, whether you have questions about asset management, logistics, or shipping. Regardless of the time of day or night, GroWrk is here to support your IT operations in Bulgaria, providing you with the peace of mind that comes with knowing help is always just a call away.

Procure, configure, and deploy your IT devices from one platform

GroWrk is your partner in equipping your globally distributed workforce for success from day one. Manage your IT devices' lifecycles across 150+ countries.
Request a Demo
cta-about-us