How to ship IT equipment to Austria

CURRENCY

Euro (EUR)

OFFICIAL LANGUAGE

German

TIME ZONE

Central European Time (CET) GMT+01:00

Central European Summer Time (CEST) GMT+02:00 during daylight saving time

CUSTOMS DUTY ON ELECTRONICS

0-5% + 20% VAT

Generally 0-5% customs duties and 20% VAT, with potential reductions or exemptions for specific types of goods

SHIPPING LEAD TIME

3-7 days

(depending on location and shipping method)

IT OUTSOURCING MARKET

€6.2 billion

Valued at €5.5 billion in 2024, with significant growth expected, reaching €6.2 billion by 2025

Digital innovation and adoption: Austria is known for its commitment to digital transformation, with widespread use of online services across both the public and private sectors. With initiatives in areas like e-commerce, fintech, and digital government services, Austria continues to drive forward its digital agenda, supported by a robust network of tech innovators and startups. The country is also deeply invested in research and development, positioning itself as a leader in the European digital economy.

Advanced IT infrastructure: The country's well-developed IT infrastructure includes high-speed internet, extensive fiber-optic networks, and state-of-the-art data centers. These factors create an ideal environment for cloud computing, hosting services, and digital business expansion, making Austria a top choice for IT operations in Europe.

Commitment to sustainability: Austria stands out for its green technology initiatives. The country is a forerunner in adopting energy-efficient technologies and green IT practices. Many Austrian companies, including data centers, rely on renewable energy sources, helping reduce the environmental footprint of digital operations. This focus on sustainability is aligned with Austria’s broader environmental goals, which include reducing carbon emissions and promoting energy efficiency.

Skilled workforce: Austria’s education system places a strong emphasis on technology and digital skills, which results in a highly skilled workforce. With a high number of IT graduates, the country has a deep talent pool in fields like software development, cybersecurity, data science, and IT infrastructure management. This makes it easier for businesses to find qualified professionals who can drive their IT initiatives forward.

Business-friendly environment: Austria offers a stable, transparent regulatory environment with favorable tax policies and strong data protection laws. The country's strategic location in Central Europe makes it an attractive destination for international companies, offering access to both the EU market and the wider region. In addition, Austria provides various incentives for businesses to grow, including financial support for innovation and R&D projects.

Robust cybersecurity measures: Austria has a solid cybersecurity strategy in place, prioritizing the protection of critical infrastructure, sensitive data, and digital systems. The government continuously works to enhance cybersecurity through proactive regulations and initiatives, ensuring a safe and secure digital environment for both businesses and consumers.

Growing tech ecosystem and startups: The Austrian tech ecosystem is thriving, with cities like Vienna emerging as hotbeds for innovation. The startup scene is vibrant, supported by a variety of funding opportunities, incubators, and accelerators. The government actively promotes entrepreneurship, providing financial support and incentives to foster the growth of new tech companies.

Customs regulations

Customs regulations: When shipping IT equipment to Austria, it's important to remember that Austria follows EU customs regulations, as it's a member of the European Union. This means all shipments must go through EU standard customs procedures, which include proper classification, declarations, and payment of applicable duties and taxes.
Customs Authority Austria: The Austrian Customs Authority oversees imports into Austria, ensuring everything compliCustoms Authority Austriaes with EU and national laws. They ensure that the correct duties and taxes are paid and all necessary documentation is in order before your goods can enter the country smoothly.

Duties and taxes

Customs duties: The customs duties on IT equipment in Austria depend on the value and category of the goods. Generally, most IT products like laptops, tablets, and computer peripherals have a duty rate between 0% and 5%. However, the rate can vary based on the specific product type and its classification under the Harmonized System (HS) Codes.
HS codes: Each piece of IT equipment is classified under a specific HS Code, which dictates the applicable duty rates. For instance, laptops might be exempt from duties, while accessories and peripheral devices could incur a small charge. Ensuring the correct HS Code is essential to prevent overpaying for duties.
VAT: Austria has a standard VAT rate of 20% for most goods, including IT equipment. This tax is calculated on the total value of the goods, including the product cost, shipping fees, and customs duties. VAT must be paid before the goods can clear customs.
VAT exemptions: While certain goods, like medical devices or environmentally friendly products, may qualify for reduced VAT rates, IT equipment typically doesn't fall into these exemptions. So, businesses should expect to pay the full 20% VAT on most IT products.
Customs Duty + VAT: The importer's final cost will include any customs duties (if applicable) and VAT. Both of these charges need to be settled before the goods are cleared by customs and released.

Required documentation

Commercial Invoice: A document outlining the value and description of the items being shipped.
Packing List: Details of the shipment's contents, including quantities and packaging specifics.
Bill of Lading (BOL) or Airway Bill: A document that verifies the shipment and transportation of goods.
Customs Declaration Form: Necessary for shipments coming from countries outside the EU.
Certificate of Origin: In some cases, this certificate proves the origin of the goods.
Import License: Mandatory only for specific restricted items, like military technology or goods under export control regulations.

Import restrictions

Export control regulations: Even though Austria is part of the EU, which has standard export controls, certain tech products like encryption software or military-grade gear might need an export license. If you're shipping these kinds of items, it’s essential to ensure you’ve got the proper permits from Austrian authorities or the EU.
Waste Electrical and Electronic Equipment (WEEE) Regulations: Austria follows the EU’s WEEE Directive, which handles the recycling and disposal of electronic waste. So, if you're shipping used or refurbished IT gear, you'll need to follow the Austrian rules for recycling and getting rid of the old electronics properly.
Battery regulations: If your IT equipment includes lithium-ion batteries, there are specific shipping rules you’ll need to follow. This might consist of labeling them as dangerous goods (if necessary), using the proper packaging, and tracking how many batteries are in each shipment. It's a good idea to check in with your carrier to ensure you're current on the latest shipping and packaging rules.

New vs. Used equipment

New IT equipment: Shipping new IT gear to Austria is usually pretty simple, and it’s subject to VAT (20%) and customs duties (0-5%), depending on the type and value of the product. Just make sure you declare the correct value of the goods, including shipping costs, to avoid any issues with customs.
Used or refurbished equipment: When shipping used or refurbished IT equipment, you must follow Austria’s WEEE (Waste Electrical and Electronic Equipment) regulations, which align with EU rules. This means ensuring that the electronic waste is properly recycled or disposed of. You might also need proof of WEEE compliance or provide details of a recycling scheme, especially if the equipment is older or used.

Customs clearance process

Customs declarations: Whether you’re shipping from within the EU or from outside it, shipments to Austria will require a customs declaration. This can be done either by the shipper or by a customs broker. The declaration gives customs all the important details about the goods, like their value, origin, and description.
Customs clearance: Once your IT equipment arrives in Austria, it has to go through customs clearance. This process involves submitting the necessary documents, paying any applicable duties and taxes, and possibly having the goods inspected. The clearance process needs to be completed before your goods can be released for delivery.

Penalties or fines for non-compliance

Fines: If you don’t follow the e-waste disposal regulations in Austria, you could face hefty fines. Businesses that improperly dispose of equipment or fail to use certified recycling services could be hit with financial penalties ranging from €1,350 to €13,500.
Legal consequences: Improper electronic waste disposal, especially regarding data breaches or failing to wipe devices securely, can result in legal action and civil penalties. Violations of GDPR, such as mishandling devices with sensitive data, could lead to fines of up to €20 million or 4% of your global annual turnover (whichever is higher).
Environmental impact fines: E-waste can harm the environment, especially by releasing toxic substances. You might face environmental penalties if your company doesn’t dispose of electronic waste properly. Austrian authorities take these laws seriously, requiring businesses to manage their waste responsibly, including IT equipment.

Select trusted couriers: Choose reliable couriers such as GroWrk, DHL, UPS, FedEx, or Österreichische Post for international shipping. These carriers offer tracking services and have experience handling Austrian customs procedures.
Check service levels: Select the appropriate shipping option based on urgency. Express shipping (2-5 days) for high-priority deliveries. Standard shipping (5-10 days) for cost-effective options.
Use high-quality packaging: Secure laptops with sturdy, padded boxes and protective materials like bubble wrap, foam inserts, or air cushions to prevent damage during transit.
Disassemble where possible: If shipping accessories like chargers, docking stations, or monitors, package them separately to prevent damage. Remove detachable components if applicable.
Label clearly: Ensure the recipient’s name, address, and contact details are correctly labeled. Mark the package as "fragile" to encourage careful handling.
Accurate product descriptions: On the commercial invoice, provide a detailed and accurate description of the laptop, including its brand, model, and serial number. Inaccurate descriptions may cause customs delays.
Value declaration: Declare the correct value of the laptop to avoid under- or over-declaring, which could lead to customs inspections or fines. The declared value determines any applicable duties and taxes.
Customs declarations: Since Austria is in the EU, shipments from within the EU do not require customs clearance. However, for shipments from outside the EU, include: EU Single Administrative Document (SAD), commercial invoice, and packing list
Proof of origin: If applicable, include a certificate of origin to determine eligibility for preferential trade agreements, which may reduce duties.

Understand import duties & taxes: Laptops are duty-free under the EU tariff classification but are subject to 20% VAT on the declared value, including shipping costs.
Pre-pay duties and taxes: Some couriers allow for pre-paid duties and taxes to simplify customs clearance and prevent the recipient from facing unexpected charges upon arrival.
Protect against loss or damage: Consider purchasing shipping insurance for high-value laptops to protect against loss, theft, or damage during transit.
Compliance with Austrian regulations: Ensure compliance with EU electronic safety standards, including CE marking, WEEE (Waste Electrical and Electronic Equipment), and RoHS (Restriction of Hazardous Substances) regulations before shipping.
Use tracking tools: Major couriers provide real-time tracking—monitor shipments closely to anticipate customs clearance updates and delivery progress.
Stay in touch with the recipient: Notify the recipient about the expected delivery timeline, tracking updates, and any customs-related requirements to avoid delays.
Expect weather and seasonal delays: Winter weather and peak shipping periods (e.g., Christmas, Black Friday, Austrian public holidays) may cause delivery delays. Plan shipments accordingly.
Austrian domestic delivery options: For final delivery, consider working with Österreichische Post, DPD Austria, GLS Austria, or Hermes Austria for efficient last-mile distribution.

Laptops (Business Grade):

Mid-range: €370 - €740
High-end: €740 - €1,480
High-end models such as Apple MacBook Pro, Dell XPS, and Lenovo ThinkPad are priced on the higher end.

Monitors (Business Grade):

Standard: €80 - €160
Ultrawide/4K: €220 - €380
Monitors from trusted brands like Dell, Samsung, and LG typically range within these prices, with 4K or ultrawide models costing more.

Desktops (Business Grade):

Standard Desktop PC: €200 - €740
Workstation Desktop (for high-performance tasks): €740 - €2,000+
Prices depend on the brand and specifications, with options from HP, Lenovo, and Apple among the most common.

Printers (Laser):

Standard Office Printers: €60 - €160
High-Volume Printers: €300 - €1,000
Leading brands such as HP, Canon, and Brother offer a wide range of models for office environments.

Key public holidays in Austria:
1. New Year’s Day – January 1
2. Epiphany – January 6
3. Easter Sunday – Date varies
4. Easter Monday – Monday after Easter Sunday (date varies)
5. Labour Day – May 1
6. Ascension Day – 40 days after Easter (date varies)
7. Whit Monday – 50 days after Easter (date varies)
8. National Day – October 26
9. All Saints' Day – November 1
10. Immaculate Conception – December 8
11. Christmas Day – December 25
12. Boxing Day – December 26

Typical work hours for IT professionals

Standard Workweek
- The legal workweek in Austria is typically 40 hours, with employees usually working from 9:00 AM to 6:00 PM, Monday to Friday, with a one-hour lunch break.
- Many companies, especially in the IT and tech sectors, offer flexible working hours, allowing employees to adjust their start and end times to fit personal schedules while still adhering to the 40-hour workweek.
Overtime
- Overtime in Austria is generally regulated, and if employees are required to work beyond their standard hours, they must be compensated accordingly. Employees are entitled to either additional pay or time off, depending on their contract and company policy.
- Overtime pay is typically higher than the regular hourly rate, often at a rate of 1.5 times the regular pay. In some industries, overtime worked on weekends or public holidays may be compensated at an even higher rate, reflecting the extra demands of those hours.
Public Holiday Work
- Public holidays like Christmas and Labour Day often lead to office closures or shorter work hours for IT professionals, depending on the company’s policies. If you’re in Austria and happen to work on a public holiday, you might receive holiday pay.
- Many companies offer extra compensation, typically at a higher rate, or give employees additional time off as a way to make up for working on those days. It’s always good to check with your employer to understand the specific benefits and policies around public holiday work.

Local delivery and logistics services

GroWrk: GroWrk offers a global logistics solution for IT equipment, providing reliable services for businesses across Austria. Their partnerships with leading shipment providers ensure secure and efficient delivery of IT assets. With features like real-time tracking and end-to-end logistics management, GroWrk ensures your shipments comply with Austrian regulations and reach their destination safely.
Österreichische Post AG: Austria's national postal service, Österreichische Post, offers both standard and express delivery services within the country. They provide flexible shipping options for businesses and individuals, with tracking services to keep you updated on the status of your shipment. The Austrian Post ensures secure and timely delivery for parcels, including IT equipment, throughout Austria.
DHL Express: DHL Express is a well-known provider of expedited shipping services in Austria. With options for same-day and next-day delivery, they guarantee fast and reliable shipments for IT equipment. DHL offers secure packaging, comprehensive tracking, and excellent customer service, making it a trusted choice for businesses in Austria needing quick and efficient delivery.
UPS Global Austria: UPS Global offers a variety of domestic and international shipping options in Austria, from standard to expedited services. They provide reliable tracking, secure packaging, and shipping insurance for high-value IT equipment. Whether it's a local delivery or an international shipment, UPS ensures that your IT assets are delivered on time and in good condition.
GLS Austria: GLS offers efficient and reliable parcel delivery throughout Austria, specializing in both standard and express delivery services. With real-time tracking and flexible delivery windows, GLS makes it easy for businesses and individuals to deliver their IT equipment securely and on schedule.
Bring: Bring is a Scandinavian logistics provider offering fast, flexible parcel and freight services. Their reliable delivery options cover Austria, ensuring your IT equipment is delivered on time and securely. Bring focuses on customer satisfaction and provides tracking services for peace of mind throughout shipping.

Inventory management

Update asset records: As IT equipment is retrieved, update your inventory management system to reflect the return of assets. This allows for accurate tracking and reporting of company property.
Use barcodes/asset tags: If possible, use barcode labels or RFID tags for easy identification and tracking of returned assets.

Logistics challenges for remote locations

Longer delivery times: Remote areas in Austria may experience slower shipping due to limited infrastructure and fewer local delivery hubs. As a result, deliveries to these locations may take longer than expected, leading to potential delays.
Higher shipping costs: Shipping to less accessible regions often comes with higher costs. This can be due to longer distances, less frequent delivery routes, or the need for special handling, all of which can add extra charges to your shipment.
Limited service availability: Not all logistics providers offer services to remote or rural areas in Austria, and even if they do, delivery schedules may be less frequent. This can create challenges in ensuring your shipments arrive on time.
Customs and regulatory hurdles: Although Austria is part of the EU, remote locations may face specific local regulations. These can require additional documentation or clearance steps, potentially delaying deliveries if not correctly managed.
Lack of tracking updates: Shipments to isolated or rural areas might have limited real-time tracking capabilities, making it harder to get accurate updates on your delivery's status. This can cause uncertainty and frustration for businesses or individuals awaiting IT equipment.

Equipment agreement with employees

Ownership and usage: Clearly state that the equipment is the company's property and is to be used exclusively for work-related tasks.
Maintenance and care: Outline the employee's duty to maintain the equipment in good condition, including guidelines for regular upkeep and proper handling.
Data security: Specify protocols for data protection, emphasizing the importance of safeguarding sensitive information and adhering to company security policies.
Return procedures: Define the process for returning equipment upon termination or when it's no longer needed, including timelines and the conditions in which items should be returned.
Liability for damage or loss: Detail the consequences for damage beyond normal wear and tear or failure to return equipment, which may include financial responsibility or other disciplinary actions.

Data wiping

Data wiping: Use certified software to thoroughly erase all data from hard drives, SSDs, or any other storage devices before disposal. This ensures that sensitive information is securely wiped and cannot be recovered.
Shredding and destruction: For enhanced security, physical destruction of storage devices, such as shredding or crushing, guarantees that no data can be retrieved from the equipment.

WEEE compliance (Waste Electrical and Electronic Equipment Directive)

Certified e-waste disposal: To meet Austria's environmental standards, companies must use certified e-waste disposal services that comply with the European Union's WEEE Directive. These services ensure the safe dismantling of equipment, with hazardous materials like batteries or mercury being responsibly disposed of.
Recycling centers: Small electronics can be taken to designated recycling centers, while larger IT assets like servers or office-wide equipment often require specialized disposal services.

Repurposing IT equipment

Donation to charitable organizations: Many schools, non-profits, and community groups in Austria accept donations of functional IT equipment. Donating the devices to such institutions can be an excellent way to repurpose equipment if it is still in good condition.
Internal repurposing: If your company frequently upgrades its IT assets, consider reusing older equipment for non-critical tasks within the organization or distributing it to different departments that may have lower technological needs.

Manufacturer take-back programs

Many IT equipment manufacturers in Austria provide take-back programs, allowing businesses to return old devices for recycling or repurposing. These programs ensure responsible disposal and help organizations comply with local environmental regulations.

Certified e-waste recycling providers

It is essential to choose third-party disposal services certified by the Chief Inspectorate of Environmental Protection or other relevant authorities. These providers will handle the recycling and necessary legal documentation, ensuring that the disposal process meets environmental standards and that your company can receive certificates of destruction or recycling as proof of proper disposal.

1. Wide global coverage

GroWrk operates in over 150 countries, including Austria, making sure your IT equipment deployment is smooth, no matter where your teams are located. With our local expertise in Austria, you’ll get the support that’s tailored to Austrian regulations and business practices, ensuring your team is always taken care of.

2. End-to-end asset management

From procurement to deployment and beyond, GroWrk simplifies the entire IT asset lifecycle. Whether it’s managing day-to-day operations or handling end-of-life disposal, we handle the heavy lifting so you can focus on driving your business forward while keeping IT operations efficient and hassle-free.

3. Intuitive platform for easy deployment

Our easy-to-use platform gives you centralized control over device deployment, shipment tracking, and asset monitoring. By streamlining these processes, we reduce administrative work and logistical headaches, making IT management in Austria more efficient than ever.

4. Smooth delivery and equipment retrieval

GroWrk takes care of delivering laptops and other IT equipment directly to your teams in Austria. We also manage equipment retrieval from employees leaving the company, making the process quick, easy, and cost-effective, so you don’t have to worry about a thing.

5. Compliance with Austrian import regulations

We ensure that all shipments comply with Austria’s import and tax regulations, including customs procedures and product certifications. From import duties to VAT, GroWrk makes sure your IT operations are always in line with local standards, helping you avoid any unnecessary delays or compliance issues.

6. Efficient repairs and maintenance

GroWrk handles everything related to IT repairs and maintenance. Whether it’s routine checks or emergency repairs, we keep your devices in top shape, minimizing downtime and keeping your employees productive.

7. 24/7 Support for peace of mind

With our dedicated support team available around the clock, you can count on us whenever you need assistance. Whether it’s about IT asset management, logistics, or shipping, GroWrk is here to ensure you get the support you need whenever you need it.

How to send IT equipment to Austria

At a glance

Overview of IT operations in Austria

Shipping IT equipment to Austria: What you need to know

Checklist for sending laptops to Austria

Average cost of IT Equipment in Austria

Public holidays & IT work hours to plan your shipment

What to consider when retrieving IT equipment from employees in Austria

How to dispose of IT equipment in Austria

Data wiping

WEEE compliance (Waste Electrical and Electronic Equipment Directive)

Repurposing IT equipment

Manufacturer take-back programs

Certified e-waste recycling providers

Local IT Outsourcing Solutions in Austria

Procure, configure, and deploy your IT devices from one platform