How to ship IT equipment to the UAE

CURRENCY

UAE Dirham (AED)

OFFICIAL LANGUAGE

Arabic

English is widely spoken

TIME ZONE

GMT +04:00

Gulf Standard Time (GST)

CUSTOMS DUTY ON ELECTRONICS

Value Added Tax (VAT) of 5% applies

SHIPPING LEAD TIME

3–7 days

(depending on shipping method and customs clearance)

IT OUTSOURCING MARKET

As of 2024, the market is projected to reach a revenue of US$1.51 billion, with an anticipated compound annual growth rate (CAGR) of 9.11% from 2025 to 2029, potentially reaching US$2.14 billion by 2029.

Driving digital transformation: The UAE government’s ambitious initiatives, such as the Dubai Smart City and Abu Dhabi's advanced technology ecosystems, have laid the foundation for significant digital transformation across multiple sectors. Focus areas include fintech, blockchain, artificial intelligence, and automation, with strong collaboration between government bodies and private companies to accelerate the adoption of emerging technologies and foster an agile, forward-thinking economy.

Advanced IT infrastructure: The UAE boasts a state-of-the-art IT infrastructure, including world-class connectivity with high-speed broadband, 5G networks, and cutting-edge data centres. The nation's strategic investments in secure, scalable infrastructure have positioned it as a regional leader, attracting multinational corporations and tech firms looking to expand their operations in the Middle East.

Commitment to sustainability: Sustainability plays a pivotal role in the UAE’s digital strategy, with a national focus on energy-efficient IT practices and green data centres. The government's commitment to sustainable growth aligns with global environmental, social, and governance (ESG) objectives, making the UAE an attractive destination for companies balancing technological advancement with environmental responsibility.

Skilled and future-ready workforce: The UAE’s workforce is highly regarded for its technical expertise, adaptability, and strong digital capabilities. With initiatives like the National Program for Coders and various tech-focused training programs, the country continues to invest in upskilling its workforce in areas such as AI, cybersecurity, cloud computing, and software development, ensuring a robust pipeline of talent to meet the demands of the evolving digital economy.

Pro-business environment: The UAE offers a stable, transparent, and pro-business environment, supported by competitive tax policies, robust intellectual property protection, and regulations that facilitate digital trade. With strategic access to markets in the Middle East, Africa, and Asia, the UAE stands as an ideal destination for companies seeking innovation, growth, and regional integration.

Robust cybersecurity and data protection: Cybersecurity and data governance are critical priorities for the UAE, with comprehensive legislation like the UAE Cybersecurity Law and the Data Protection Law ensuring a secure digital landscape. These frameworks offer businesses strong protections for digital infrastructure and consumer data, providing a trustworthy environment for companies operating in the digital sphere.

A thriving tech ecosystem: From innovation hubs such as Dubai Internet City and Abu Dhabi's Hub71 to its thriving startup ecosystem, the UAE has cultivated an environment conducive to tech enterprises, research institutions, and R&D-driven companies. Continued support from the government and access to a broad investor base make the UAE a magnet for innovation and a prominent player in the global tech arena.

Customs regulations

Regulatory authority: The UAE Federal Customs Authority (FCA) oversees the importation process, ensuring compliance with the Customs Law and the Value Added Tax (VAT) Law.
Customs permit: A customs permit is required for all imports, which accounts for the importation and tax payment of the goods.
Documentation: Accurate and complete documentation is required, including commercial invoices, packing lists, and any relevant certificates.

Duties and taxes

Customs duties: The UAE has a liberal trade regime, and most IT equipment, such as laptops, desktops, servers, and peripheral devices, is subject to minimal customs duties, typically around 5%.
Harmonized System (HS) codes: Each product must be classified under the appropriate Harmonized System (HS) code, which determines its tariff treatment. While most standard IT equipment faces low duty rates, proper classification is crucial to ensure accurate customs declarations and avoid delays.
Value Added Tax (VAT): All imported goods, including IT equipment, are subject to VAT. The VAT rate in the UAE is 5%, and it is applied to the CIF (Cost, Insurance, and Freight) value, which includes the product's cost, shipping, and insurance charges.
VAT exemptions: While most IT products are taxable, certain items, such as those for diplomatic use or under specific government schemes, may be eligible for VAT relief. Businesses that are VAT-registered may claim input tax credits for eligible imports, in accordance with the UAE Federal Tax Authority (FTA) guidelines.

Required documentation

Commercial invoice: Declares the value and description of each item being shipped.
Packing list: Provides detailed information about the shipment contents, including the number of units, weight, and packaging type.
Bill of Lading or Airway Bill: Serves as proof of shipment and the agreement between the shipper and carrier.
Customs declaration form: A required submission for all shipments entering the UAE.
Certificate of Origin: Verifies the country of origin and may be needed for trade compliance or preferential tariff treatment.

Customs clearance process

Customs declarations: All goods entering the UAE must be declared through the UAE’s automated customs system. The declaration includes the HS code, CIF value, country of origin, and any required permits or licenses.
Clearance procedures: Upon arrival, shipments are subject to automated or manual checks by UAE Customs. Goods are only released once all required documentation is submitted and VAT is paid. For compliant shipments, the clearance process is typically swift.

New vs. Used equipment

New equipment: Importing new IT hardware into the UAE is generally straightforward. Most items are subject to a 5% VAT, but customs duties are usually minimal or waived.
Used or refurbished equipment: Importing used or refurbished equipment requires additional scrutiny. These items must meet local regulations regarding safety, environmental compliance, and health standards. Documentation proving the condition and intended use may be required.

Penalties or fines for non-compliance

Fines: Administrative fines may be imposed for incorrect declarations, undervaluation, or failure to obtain necessary permits.
Legal action: Importing restricted items without the required authorization can lead to prosecution under the UAE Customs Law or the relevant strategic goods regulations.
Environmental offenses: Non-compliance with regulations for e-waste and improper disposal of used electronics can result in penalties under the UAE’s environmental laws.

Select trusted couriers: Choose reliable couriers such as GroWrk, DHL, UPS, FedEx, or Emirates Post. These providers offer comprehensive tracking and are experienced with UAE customs procedures, which helps avoid delays and complications.
Check service levels: Select the appropriate shipping option based on urgency. Express shipping (3-7 days) for high-priority deliveries. Standard shipping (7-14 days) for cost-effective options.
Use high-quality packaging: Secure laptops with sturdy, padded boxes and protective materials like bubble wrap, foam inserts, or air cushions to prevent damage during transit.
Disassemble where possible: If shipping accessories like chargers, docking stations, or monitors, package them separately to prevent damage. Remove detachable components if applicable.
Label clearly: Ensure the recipient’s name, address, and contact details are correctly labeled. Mark the package as "fragile" to encourage careful handling.
Accurate product descriptions: On the commercial invoice, provide a detailed and accurate description of the laptop, including its brand, model, and serial number. Inaccurate descriptions may cause customs delays.
Value declaration: Declare the correct value of the laptop to avoid under- or over-declaring, which could lead to customs inspections or fines. The declared value determines any applicable duties and taxes.
Customs declarations: Include the commercial invoice, packing list, and air waybill. For shipments to businesses, the recipient’s TRN (Tax Registration Number) should also be included. Commercial imports may require import permits depending on the quantity and intended use.
Proof of origin: If applicable, attach a certificate of origin if the shipment qualifies for preferential treatment under UAE trade agreements. While not always required, this can help with expedited clearance or reduced duty.

Understand import duties & taxes: Laptops are exempt from import duties in the UAE, but they are subject to 5% VAT, applied to the CIF value. For commercial quantities, additional documentation or registration may be required. Used electronics can trigger further inspection by customs.
Pre-pay duties and taxes: Some couriers allow for pre-paid duties and taxes to simplify customs clearance and prevent the recipient from facing unexpected charges upon arrival.
Protect against loss or damage: Consider purchasing shipping insurance for high-value laptops to protect against loss, theft, or damage during transit.
Compliance with UAE regulations: If the laptop includes Wi-Fi or SIM functionality and is being imported commercially, it may require approval from the Telecommunications and Digital Government Regulatory Authority (TDRA). For personal shipments, this is typically not enforced.
Use tracking tools: Major couriers provide real-time tracking—monitor shipments closely to anticipate customs clearance updates and delivery progress.
Stay in touch with the recipient: Notify the recipient about the expected delivery timeline, tracking updates, and any customs-related requirements to avoid delays.
Expect weather and seasonal delays: Extreme heat during summer months can occasionally impact logistics operations. High shipping volumes around Ramadan, Eid, and the New Year can also cause brief delays. Account for these when planning high-priority shipments.
UAE domestic delivery options: For final delivery within the Emirates, Emirates Post, Aramex, Quiqup, and Fetchr provide reliable, fast service with strong local coverage—especially helpful in business hubs like Dubai Internet City and Abu Dhabi Global Market.

Laptops (Business Grade):

Mid-range: $945 – $2,025 USD
High-end: $2,025 – $5,940+ USD
High-end models such as Apple MacBook Pro, Dell XPS, and Lenovo ThinkPad are priced on the higher end.

Monitors (Business Grade):

Standard: $295 – $810 USD
Ultrawide/4K: $945 – $1,970+ USD
Monitors from trusted brands like Dell, Samsung, and LG typically range within these prices, with 4K or ultrawide models costing more.

Desktops (Business Grade):

Standard Desktop PC: $785 – $2,970 USD
Workstation Desktop (for high-performance tasks): $2,970 – $9,910+ USD
Prices depend on the brand and specifications, with options from HP, Lenovo, and Apple among the most common.

Printers (Laser):

Standard Office Printers: $190 – $675 USD
High-Volume Printers: $1,000 – $4,455+ USD
Leading brands such as HP, Canon, and Brother offer a wide range of models for office environments.

Key public holidays in the UAE:

New Year’s Day – Monday, January 1
Eid Al Fitr (Hari Raya Puasa) – Varies (Expected around April/May, 2–3 days closure)
Arafat Day – Varies (1 day before Eid Al Adha, usually June/July)
Eid Al Adha – Varies (Expected around June/July, 2–3 days closure)
Islamic New Year – Varies (Expected around July)
Prophet Muhammad’s Birthday – Varies (Expected around September)
Commemoration Day – Monday, December 1
UAE National Day – Tuesday–Wednesday, December 2–3

Typical work hours for IT professionals

Standard week: IT roles run Sun–Thu, 9 AM–6 PM (40–48 hrs/week). Flex hours and staggered shifts are increasingly common.
Remote work: Remote/hybrid setups are widely adopted, supported by labor laws. Boosts retention and work-life balance.
Overtime pay: OT = 1.25x (normal days), 1.5x (Fridays/holidays). Managers may be excluded—compensation depends on company policy.
Public holidays: Most IT firms close. If working, employees get extra pay or a day off, per UAE labor law and contracts.

Local delivery and logistics services

GroWrk: GroWrk provides a seamless solution for retrieving IT assets across the UAE through its robust global logistics network. By partnering with trusted courier services and logistics providers within the region, GroWrk ensures the secure and efficient collection of IT equipment from employees or remote locations.
Aramex: Aramex is a well-established logistics provider in the UAE, offering reliable collection and delivery services. Known for secure packaging, real-time tracking, and strict adherence to local regulations, Aramex is a preferred choice for businesses retrieving IT assets.
Emirates Post: As the UAE’s national postal service, Emirates Post offers affordable and dependable delivery options. For less urgent collections, it provides basic tracking and secure handling, making it ideal for standard IT asset returns.
Fetchr: A tech-enabled logistics provider, Fetchr offers an efficient solution for IT equipment collection and delivery. It provides flexible scheduling, real-time tracking, and secure handling, making it ideal for businesses with remote or hybrid employees across the UAE.
Transguard: Specializing in secure logistics, Transguard provides high-security services for the collection and transport of valuable assets. They offer insurance and tracking options, making them a solid choice for handling IT equipment retrieval from high-security or sensitive locations.
Lalamove: Known for its on-demand services, Lalamove provides fast and reliable delivery across the UAE. It’s particularly useful for urgent IT equipment returns, with real-time tracking and various vehicle options to accommodate different equipment sizes.

Inventory management

Update asset records: As IT equipment is retrieved, update your inventory management system to reflect the return of assets. This allows for accurate tracking and reporting of company property.
Use barcodes/asset tags: If possible, use barcode labels or RFID tags for easy identification and tracking of returned assets.

Logistics challenges for remote locations

Potential delays: Even though the UAE is well-connected, deliveries to remote areas like desert zones, offshore platforms, or industrial sites may face delays due to limited transportation options or restricted operational hours in certain locations.
Higher shipping costs: Collecting IT equipment from hard-to-reach areas, such as offshore locations or specialized industrial zones, can lead to increased shipping costs. These extra expenses may be driven by logistical challenges, security clearances, and the need for specialized transportation.
Limited service areas: Not all courier companies service every location, especially remote regions or restricted zones. Some logistics providers may only offer limited service to specific areas or only on certain days, which can impact your ability to schedule collection times.
Access restrictions: Certain locations, including government facilities, military zones, or industrial sites, may impose entry restrictions. These areas often require prior arrangements to ensure access and prevent delays during the retrieval process.
Tracking issues: While most logistics companies provide reliable tracking systems, real-time updates might be delayed when delivering to locations with poor signal coverage or in highly regulated areas with limited access.

Equipment agreement with employees

Clarify responsibilities: Define the employee's obligation to return equipment in good condition.
Outline the return process: Provide detailed instructions for returning equipment, including timelines and designated return methods.
Specify consequences: Clearly state the repercussions for non-return or damage, such as financial liability or legal action.

E-Waste Recycling:

Certified e-waste handlers: To comply with the UAE’s environmental regulations, partner with licensed e-waste disposal companies that follow the country’s established rules. These certified providers have the expertise to responsibly dismantle electronic devices, handle hazardous components like circuit boards and batteries, and ensure that all materials are processed in line with sustainability laws.
Drop-off recycling centers: For small, consumer-grade electronics, such as mobile phones and laptops, the UAE has numerous e-waste recycling points and bins that offer easy and secure disposal options. However, for more complex equipment like servers, storage systems, and data centers, professional recycling services should be engaged to ensure that these items are properly processed and disposed of in compliance with legal requirements.

Data Destruction:

Wipe data completely: Before any device is disposed of, it’s crucial to ensure that all data stored on devices such as hard drives, SSDs, and mobile phones is completely erased. Use certified software tools that meet standards like NIST 800-88 or ISO 27001 for secure data erasure. This process is essential to safeguard against data breaches and align with the UAE’s stringent data protection laws, such as the Personal Data Protection Law (PDPL).
Physical destruction: For the utmost security, physical destruction of data-carrying devices is the most effective way to prevent data recovery. Methods such as shredding, crushing, or degaussing will make the data irretrievable. This is particularly important for industries like finance, healthcare, and government, where protecting sensitive information is critical.

Repurposing or Donating:

Support education & communities: If your equipment is still in good working condition, consider donating it to schools, non-governmental organizations (NGOs), or other charitable groups in the UAE. This not only helps reduce e-waste but also promotes digital inclusion by providing resources to communities that might not otherwise have access to technology.
Internal reuse: For businesses that routinely upgrade their IT infrastructure, repurposing older equipment for internal use can be an excellent option. Devices that are still operational can be reassigned to departments with lower performance requirements, thus extending their lifespan and helping to reduce unnecessary waste.

Manufacturer Recycling Programs

Brands like Dell, HP, and Apple offer take-back programs for safe recycling or refurbishment. These programs ensure that old or used IT equipment does not end up in landfills, helping to reduce environmental impact. Many manufacturers provide incentives, such as discounts on new devices, for customers who return old equipment for proper disposal.

1. Wide global coverage

From procurement to disposal, we manage the entire lifecycle of your IT assets. With our comprehensive logistics and infrastructure support, your business can stay focused on its core operations while we take care of all aspects of your IT equipment management.

2. End-to-end asset management

From sourcing to retirement, we oversee the full lifecycle of your IT equipment. Our holistic approach means we handle everything—device procurement, configuration, delivery, collection, and environmentally responsible disposal—so your team can stay focused on mission-critical tasks.

3. Intuitive platform for easy deployment

We ensure that IT devices, including laptops, are efficiently delivered to employees across the UAE. Additionally, our services handle the swift retrieval of equipment when employees leave, ensuring a smooth process and helping your business maintain cost-effective asset management.

4. Smooth delivery and equipment retrieval

We ensure that IT devices reach employees quickly and securely wherever they’re based. When devices need to be returned, due to offboarding or upgrades, we manage the retrieval process efficiently to avoid loss and maintain operational continuity.

5. Compliance with UAE import regulations

We make certain that all shipments comply with the UAE’s import laws, customs processes, and tax obligations. From managing VAT to navigating customs duties and ensuring regulatory compliance, we ensure your IT equipment arrives on schedule without complications.

6. Efficient repairs and maintenance

Our responsive maintenance services ensure your devices stay functional and up to date. We address hardware or software issues promptly to reduce downtime, allowing your business to operate without disruption.

7. 24/7 Support for peace of mind

Our customer support team is available around the clock to assist with any inquiries related to asset management, logistics, or equipment deliveries. Whether it's day or night, we’re committed to ensuring that your IT operations continue to run smoothly and efficiently across the UAE.

How to send IT equipment to the UAE

At a glance

Overview of IT operations in the UAE

Shipping IT equipment to the UAE: What you need to know

Checklist for sending laptops to the UAE

Average cost of IT Equipment in the UAE

Public holidays & IT work hours to plan your shipment

What to consider when retrieving IT equipment from employees in the UAE

How to dispose of IT equipment in the UAE

E-Waste Recycling:

Data Destruction:

Repurposing or Donating:

Manufacturer Recycling Programs

Local IT Outsourcing Solutions in the UAE

Procure, configure, and deploy your IT devices from one platform