How to ship IT equipment to Indonesia

Empower Your Remote Teams in Indonesia with Hassle-Free IT Equipment Delivery. At GroWrk, we make it easy to equip your remote teams in Indonesia with the laptops, servers, and tech they need—seamlessly and stress-free. From smooth logistics to effortless customs clearance and full compliance, we handle every detail so you can focus on scaling your business with confidence. Let’s get your team set up for success with our detailed guide.

CURRENCY

Indonesian Rupiah (IDR)

OFFICIAL LANGUAGE

Indonesian (Bahasa Indonesia)

TIME ZONE

Western Indonesian Time (WIB)

UTC +7.

CUSTOMS DUTY ON ELECTRONICS

Typically, 0% to 15% customs duties, plus 11% VAT and 10% Luxury Goods Sales Tax (LST) on imported goods.

SHIPPING LEAD TIME

7-15 days

(depending on shipping method and customs clearance)

IT OUTSOURCING MARKET

Experiencing steady growth, driven by digital transformation initiatives and the increasing demand for specialized IT services.

Growing IT sector: Indonesia's digital economy is one of the fastest-growing in Southeast Asia, with substantial expansion in e-commerce, fintech, ride-hailing, and cloud computing. Government initiatives like the "Making Indonesia 4.0" roadmap are actively supporting digital transformation and innovation across various industries.

Improving IT infrastructure: The country is continually upgrading its fiber optic networks, data centers, and broadband connectivity, particularly in major urban centers like Jakarta, Surabaya, Bandung, and Yogyakarta. The Palapa Ring project has significantly improved internet access across the archipelago.

Skilled workforce: Indonesia possesses a large and increasingly skilled pool of IT professionals proficient in software development, data analytics, cybersecurity, and digital marketing. Universities and vocational schools, alongside numerous tech bootcamps and incubators, are contributing to a growing talent pipeline.

Regulatory compliance: The country has enacted data protection regulations, most notably the Personal Data Protection Law (UU PDP) passed in 2022, which impacts IT operations, data security practices, and cross-border data transfers. Companies must adhere to these regulations to ensure compliance.

Evolving tech ecosystem: Jakarta, often dubbed the "Silicon Valley of Southeast Asia," along with cities like Bandung and Yogyakarta, are vibrant tech hubs. These cities host numerous innovation centers, co-working spaces, accelerators, and a thriving startup scene, fostering a collaborative and innovative environment.

Customs regulations

Customs authority: The Directorate General of Customs and Excise (Bea Cukai) oversees all imports and ensures compliance with local laws.
Import regulations: IT equipment must be properly classified under the Harmonized System (HS) Codes for accurate duty calculation.

Duties and taxes

Customs duties: IT equipment such as laptops, desktops, and accessories may be subject to duties ranging from 0% to 15%, depending on their classification and intended use.
HS codes: Accurate classification using the Harmonized System (HS) Codes is crucial for determining applicable duties and taxes. Misclassification can lead to unexpected fees, delays, or even shipment rejections by Indonesian Customs.
Value Added Tax (VAT): Indonesia applies an 11% VAT on most imported goods, including IT equipment. This is calculated on the total import value, which typically includes the CIF (Cost, Insurance, and Freight) value plus any applicable customs duties.
Luxury goods sales tax (LST): Certain imported electronic goods, especially high-end or luxury IT equipment, may be subject to a Luxury Goods Sales Tax (LST), typically ranging from 10% to 20%.
Income tax (PPH 22): An import income tax (PPH 22) of 2.5% to 7.5% is generally levied on imported goods, including IT equipment, and is applied to the import value (CIF value plus customs duties).
Tax exemptions: Some exemptions or reductions from customs duties, VAT, or LST may apply for government, educational, or research-related imports, particularly for projects that contribute to national development, innovation, or scientific research.

Required documentation

Commercial invoice: A detailed invoice specifying the equipment’s description, quantity, value, and country of origin. This must be accurate and reflect the true market value.
Packing list: Includes comprehensive details of the shipment’s contents, individual item weights, and dimensions, crucial for customs verification.
Bill of Lading (Sea Freight) or Air Waybill (Air Freight): A document issued by the carrier, serving as a contract of carriage and proof of goods receipt for transport.
Import declaration (PIB - Pemberitahuan Impor Barang): The primary customs declaration form required by Indonesian Customs to process imports, submitted electronically.
Import duty, VAT, LST, and PPH 22 Payment Receipts: Proof of all applicable tax and duty payments must be submitted before customs clearance can be granted.
Certificate of Origin (COO): This may be required for certain exemptions or preferential tariff rates under trade agreements (e.g., ASEAN Free Trade Area, CEPA).
Importer identification number (API): The importer’s business identification number (Angka Pengenal Impor) is mandatory for all commercial imports into Indonesia.
Taxpayer Identification Number (NPWP: Nomor Pokok Wajib Pajak): The importer's tax identification number is essential for tax processing.
Import permit/license (if applicable): Certain IT equipment, particularly telecommunications devices, radio frequency devices, and certified electronic goods, may require an import permit from the Ministry of Communication and Information Technology (Kominfo) or other relevant ministries (e.g., Ministry of Trade for SNI mandatory products).
Indonesian National Standard (SNI) certificate: For specific electronic products, mandatory SNI certification issued by the National Standardization Agency of Indonesia (BSN) may be required before importation. This ensures product safety and quality.
Telecommunication equipment certification (POSTEL certification): Devices that connect to the public network or use radio frequencies must obtain POSTEL certification from Kominfo to ensure compatibility and compliance with national telecommunication standards.
E-waste compliance documentation: While specific e-waste regulations are evolving, importers of used or refurbished IT equipment should be aware of potential future requirements for responsible disposal and may need to provide proof of adherence to environmental guidelines.

Customs clearance process

Customs declarations: The importer or their appointed customs broker must submit an electronic Import Declaration (PIB) to the Directorate General of Customs and Excise. All required paperwork must be completed accurately and thoroughly to avoid delays.
Customs inspection: Most shipments, especially commercial IT equipment, undergo physical inspection or document verification as part of Indonesia’s import security and compliance measures. The type of inspection (documentary check, physical inspection, or X-ray) depends on the risk assessment by customs.
Duty and tax payments: All applicable duties (Customs Duty, VAT, LST, PPH 22) must be paid to the state treasury before goods can be released from customs. Proof of payment is a prerequisite for clearance.
Customs broker requirement: In Indonesia, using a licensed customs broker is typically mandatory for commercial imports. Customs brokers possess the expertise to navigate complex regulations, prepare accurate documentation, and liaise effectively with the Directorate General of Customs and Excise, significantly expediting the clearance process.

New vs. Used equipment

New IT equipment: Subject to VAT (11%), customs duties (0-15%), LST (if applicable, 10-20%), and PPH 22 (2.5-7.5%).
Used or refurbished equipment: Importing used or refurbished IT equipment into Indonesia is highly restricted and generally prohibited for commercial purposes, particularly for items that could be classified as e-waste.

Penalties or fines for non-compliance

Fines: Improper declaration, misclassification of goods, undervaluation, or non-compliance with import regulations can result in administrative fines ranging from 100% to 1,000% of the unpaid duties and taxes, or fixed monetary penalties depending on the violation.
Legal consequences: Serious violations, such as importing prohibited goods, fraudulent declarations, or data security breaches under the Personal Data Protection Law, can lead to criminal charges, imprisonment (for individuals), and significant corporate fines.
Environmental impact fines: Failure to comply with evolving e-waste disposal laws or unauthorized import of restricted used electronic goods can lead to substantial environmental penalties imposed by the Ministry of Environment and Forestry.
Confiscation and seizure: Serious violations may result in the confiscation of imported goods by the Directorate General of Customs and Excise, and in some cases, the destruction of the goods at the importer’s expense.
Import ban: Repeated or severe non-compliance can lead to the suspension or revocation of the importer's API (Importer Identification Number), effectively imposing a temporary or permanent import ban.

Select trusted couriers: When shipping to Indonesia, rely on experienced couriers like GroWrk, DHL, FedEx, UPS, or JNE Express. These providers are equipped to handle international shipments and are familiar with Indonesia’s complex customs procedures, reducing the risk of clearance issues.
Check service levels: Select the appropriate shipping option based on urgency. Express shipping (3-7 days) for high-priority deliveries. Standard shipping (7-15 days) for cost-effective options.
Use high-quality packaging: Secure laptops with sturdy, padded boxes and protective materials like bubble wrap, foam inserts, or air cushions to prevent damage during transit.
Disassemble where possible: If shipping accessories like chargers, docking stations, or monitors, package them separately to prevent damage. Remove detachable components if applicable.
Label clearly: Ensure the recipient’s name, address, and contact details are correctly labeled. Mark the package as "fragile" to encourage careful handling.
Accurate product descriptions: On the commercial invoice, provide a detailed and accurate description of the laptop, including its brand, model, and serial number. Inaccurate descriptions may cause customs delays.
Value declaration: Declare the correct value of the laptop to avoid under- or over-declaring, which could lead to customs inspections or fines. The declared value determines any applicable duties and taxes.
Customs declarations: You must include a commercial invoice, packing list, and air waybill. Business shipments may require the recipient’s NPWP (tax ID number), while individual shipments may require a valid Indonesian national ID or passport number for customs clearance.
Proof of origin: If the laptop qualifies for reduced duties under a free trade agreement, include a certificate of origin. Indonesia participates in several regional agreements, and this document can reduce customs duties when presented correctly.

Understand import duties & taxes: Laptops are generally subject to a 0% import duty but are still liable for 11% VAT and an additional 7.5% income tax (Article 22) based on the CIF value. Customs may also charge processing or inspection fees. Used laptops may undergo more stringent inspection and require extra documentation.
Pre-pay duties and taxes: Some couriers allow for pre-paid duties and taxes to simplify customs clearance and prevent the recipient from facing unexpected charges upon arrival.
Protect against loss or damage: Consider purchasing shipping insurance for high-value laptops to protect against loss, theft, or damage during transit.
Compliance with Indonesian regulations: If the laptop contains wireless or cellular capabilities and is being imported commercially, it may need approval from Indonesia’s Directorate General of Post and Informatics Devices Resources (SDPPI). For personal shipments, this requirement is usually waived, though inspections still occur.
Use tracking tools: Major couriers provide real-time tracking—monitor shipments closely to anticipate customs clearance updates and delivery progress.
Stay in touch with the recipient: Notify the recipient about the expected delivery timeline, tracking updates, and any customs-related requirements to avoid delays.
Expect weather and seasonal delays: Indonesia’s rainy season (typically November through March) can slow down inland transport and local delivery. National holidays such as Eid, Christmas, and Independence Day also bring customs and courier delays due to high shipment volumes.
Indonesian domestic delivery options: For final delivery, consider using local services such as JNE, TIKI, or SiCepat. These providers offer strong coverage across urban and rural regions, ensuring laptops reach recipients across Indonesia efficiently.

Laptops (Business Grade):

Mid-range: $495 – $930 USD
High-end: $930 – $1,860+ USD
High-end models such as Apple MacBook Pro, Dell XPS, and Lenovo ThinkPad are priced on the higher end.

Monitors (Business Grade):

Standard: $93 – $248 USD
Ultrawide/4K: $248 – $620+ USD
Monitors from trusted brands like Dell, Samsung, and LG typically range within these prices, with 4K or ultrawide models costing more.

Desktops (Business Grade):

Standard Desktop PC: $248 – $744 USD
Workstation Desktop (for high-performance tasks): $744 – $2,480+ USD
Prices depend on the brand and specifications, with options from HP, Lenovo, and Apple among the most common.

Printers (Laser):

Standard Office Printers: $75 – $248 USD
High-Volume Printers: $310 – $1,240+ USD
Leading brands such as HP, Canon, and Brother offer a wide range of models for office environments.

Key public holidays in Indonesia:

New Year’s Day – January 1
Chinese New Year – January/February (variable)
Isra Mi'raj (Ascension of Prophet Muhammad) – February (variable)
Nyepi (Balinese Day of Silence/Hindu New Year) – March (variable, mostly impacts Bali)
Good Friday – March/April (variable)
Eid al-Fitr (Lebaran) – April (variable, usually a multi-day holiday with collective leave)
International Labor Day – May 1
Waisak (Buddha's Birthday) – May (variable)
Pancasila Day – June 1
Eid al-Adha (Day of Sacrifice) – June (variable)
Islamic New Year – July (variable)
Independence Day – August 17
Prophet Muhammad's Birthday – September (variable)
Christmas Day – December 25

Typical work hours for IT professionals

Standard week:
- The typical workweek in Indonesia is 40 hours, usually spread over 5 working days (Monday to Friday). Standard business hours are generally from 8:00 AM or 9:00 AM to 5:00 PM or 6:00 PM, with a one-hour lunch break.
- Many IT companies, especially those serving international clients or operating within tech hubs, have adopted more flexible working arrangements, including staggered hours or hybrid work models, to accommodate different time zones or employee preferences.
- Employees typically take a lunch break of 30 minutes to 1 hour, usually between 12:00 PM and 1:00 PM or 1:00 PM and 2:00 PM. Friday lunch breaks for Muslim employees may be extended for congregational prayers.
Overtime:
- Overtime work is regulated under Indonesian labor laws (Law No. 13 of 2003 on Manpower, as amended by the Job Creation Law).
- Employees may work a maximum of 3 hours of overtime per day and 14 hours per week.
- Overtime pay is typically calculated at 1.5 times the hourly wage for the first hour and 2 times the hourly wage for subsequent hours on weekdays. On weekends and public holidays, overtime rates are generally higher (e.g., 2 times or 3 times the hourly wage, depending on the duration).
- Employers must obtain written consent from employees for overtime work and record the hours. Some companies may offer compensatory time off, but cash compensation is more common for overtime.

Public holidays:
- Working on public holidays is generally not required unless specifically agreed upon or necessary due to the nature of the business (e.g., critical IT support).
- If an employee works on a public holiday, they are entitled to premium pay (typically a minimum of 2 times their normal daily wage, or more depending on the duration) or an alternative day off in lieu, as stipulated by labor laws.
- Many businesses and offices, especially in the private sector, close completely during major national and religious holidays like Eid al-Fitr (Lebaran) and Christmas. This can significantly impact logistics and business operations.

Local delivery and logistics services

GroWrk: Streamlines IT equipment logistics in Indonesia and across 150+ countries, handling everything from procurement to retrieval with precision. Whether you’re managing a remote team or scaling globally, they’ve got your IT assets covered—secure data wiping, seamless redeployment, and full-cycle asset management, all in one slick operation.
DHL Express Indonesia: Offers secure, fast, and reliable shipping services across Indonesia, catering to both businesses and individuals. Their extensive network provides door-to-door delivery, and their advanced tracking system allows for real-time shipment monitoring. DHL also provides express international shipping options with comprehensive customs clearance support, crucial for re-exporting IT equipment.
FedEx Indonesia: Ensures standard and express shipping services with strong customs clearance expertise across Indonesia. With specialized solutions for high-value shipments, FedEx offers temperature-controlled logistics (if applicable for certain components), secure packaging options, and a range of delivery speeds, ensuring safe transport for IT equipment retrieval or re-export.
JNE (PT Tiki Jalur Nugraha Ekakurir): JNE is one of Indonesia's largest and most popular domestic logistics providers, offering extensive parcel delivery services across the archipelago. They have a vast network of agents and outlets, competitive rates for domestic shipments, and tracking capabilities, making them suitable for the internal movement of IT equipment within Indonesia before international re-export.
SiCepat Ekspres: SiCepat Ekspres is another rapidly growing domestic logistics company in Indonesia, known for its efficient and affordable delivery services. They offer competitive pricing, good coverage in major cities and remote areas, and real-time tracking, useful for collecting equipment from employees within Indonesia.

Inventory management

Update asset records: As IT equipment is retrieved, update your inventory management system to reflect the return of assets. This allows for accurate tracking and reporting of company property.
Use barcodes/asset tags: If possible, use barcode labels or RFID tags for easy identification and tracking of returned assets.

Logistics challenges for remote locations

Challenging geography: Indonesia's vast archipelago, comprising thousands of islands with diverse terrain (mountains, dense forests, rural areas), creates significant logistics challenges.
Higher shipping costs: Deliveries to rural and remote parts of Indonesia often come with substantial surcharges, as couriers must navigate complex routes, cover longer distances, and manage lower package volumes.
Limited service availability: Many remote areas receive courier services only a few times per week, or even less frequently, requiring businesses to schedule collections and shipments well in advance and build in significant buffer time for deliveries or retrievals. This necessitates clear communication with employees in such locations.
Customs and re-export hurdles: Re-exporting IT equipment that was originally imported into Indonesia can be a complex process. It involves specific customs procedures to prove that the equipment is being returned and was not sold or permanently transferred.
Inconsistent connectivity: Remote locations often suffer from unreliable internet and cellular connectivity, making real-time tracking difficult for both the logistics provider and the recipient.

Equipment agreement with employees

Clarify responsibilities: Define the employee's obligation to return equipment in good condition.
Outline the return process: Provide detailed instructions for returning equipment, including timelines and designated return methods.
Specify consequences: Clearly state the repercussions for non-return or damage, such as financial liability or legal action.

E-Waste Recycling:

Certified e-waste handlers: Businesses must dispose of IT equipment through registered e-waste recycling providers in compliance with Indonesia's environmental laws.
Municipal collection points: Some major cities have established e-waste collection points for the proper disposal of electronic equipment.
Manufacturer take-back programs: Several electronics manufacturers have begun implementing take-back programs in Indonesia.

Data Destruction:

Wipe data completely: Use certified software to erase all stored data to prevent unauthorized access.
Physical destruction: For highly sensitive data, consider shredding or degaussing hard drives and SSDs.
Certification: Request data erasure certificates for corporate compliance purposes.

Repurposing or Donating:

Support education & communities: Donate working computers to schools, non-profits, or community programs in underserved areas.
Internal reuse: Older devices can be reassigned for secondary tasks before disposal.
Refurbishment programs: Partner with local refurbishment centers that can extend the life of IT equipment.

Manufacturer Recycling Programs

Brands like Dell, HP, and Apple offer take-back programs for safe recycling or refurbishment. These programs ensure that old or used IT equipment does not end up in landfills, helping to reduce environmental impact. Many manufacturers provide incentives, such as discounts on new devices, for customers who return old equipment for proper disposal.

1. Wide global coverage

GroWrk operates in 150+ countries (including Indonesia), delivering IT gear anywhere without a hitch. We know Indonesia’s rules inside out—from customs regulations to local delivery complexities—so your deployment is fast, compliant, and built for your needs. Our local teams ensure cultural nuances are understood and logistical challenges are overcome.

2. End-to-end asset management

From procurement to deployment, ongoing maintenance, and secure disposal, GroWrk manages the full lifecycle of IT assets. This allows businesses to focus on growth and core operations while ensuring smooth, secure, and compliant IT operations across various Indonesian locations, whether in Jakarta, Surabaya, or more remote areas.

3. Intuitive platform for easy deployment

Our centralized platform simplifies IT equipment management by enabling real-time tracking of assets, shipment monitoring, and providing granular asset usage insights. This reduces administrative workload, enhances operational efficiency, and provides full visibility over your IT inventory deployed across your Indonesian workforce.

4. Smooth delivery and equipment retrieval

GroWrk ensures the smooth and timely delivery of IT equipment to employees throughout Indonesia, including navigating the complexities of its diverse geography and remote locations. We also manage the seamless return of devices from departing employees, handling all logistics, customs re-export procedures, and secure data wiping, making the process cost-effective, streamlined, and hassle-free.

5. Compliance with Indonesian import regulations

We handle all aspects of IT import compliance, including navigating complex Indonesian customs clearance procedures, calculating and managing VAT, LST, PPH 22, and adhering to mandatory SNI and POSTEL electronic equipment regulations. By aligning with all Indonesian customs and regulatory requirements, GroWrk prevents delays, avoids penalties, and ensures a smooth and compliant supply chain.

6. Efficient repairs and maintenance

From routine servicing to urgent repairs, we coordinate IT equipment upkeep to minimize downtime and ensure continuous productivity. Our extensive network of expert technicians and service providers throughout Indonesia ensures that devices remain in optimal working condition, providing prompt support whether your team is in a major city or a less accessible region.

7. 24/7 Support for peace of mind

Our dedicated IT asset management support team is available round-the-clock to assist with IT asset management inquiries, logistics coordination, technical troubleshooting, and any unforeseen challenges. With GroWrk, businesses operating in Indonesia can rely on expert, responsive support anytime, ensuring their remote IT infrastructure is always running smoothly.

How to send IT equipment to Indonesia

At a glance

Overview of IT operations in Indonesia

Shipping IT equipment to Indonesia: What you need to know

Checklist for sending laptops to Indonesia

Average cost of IT Equipment in Indonesia

Public holidays & IT work hours to plan your shipment

What to consider when retrieving IT equipment from employees in Indonesia

How to dispose of IT equipment in Indonesia

E-Waste Recycling:

Data Destruction:

Repurposing or Donating:

Manufacturer Recycling Programs

Local IT Outsourcing Solutions in Indonesia

Procure, configure, and deploy your IT devices from one platform